About Gus Shuwayhat
The product might be the same, but the service is special.
You may have heard the saying “Sales people are only as good as the product they sell.” Well, in the court reporting world, Account Executives are only as good as their backend office and experts they hire.
My name is Gus Shuwayhat, Account Executive with Planet Depos since 2016. Prior to finding my home at Planet Depos, I worked for a large, publicly traded company. But I was never a “corporate” guy.
I was born into a life of customer service… literally. My parents immigrated into this country 50 years ago, and opened a small grocery store in Laurel Heights, San Francisco. Myself, my 3 sisters, and my parents lived in a 2-bedroom apartment above our store. We were very poor, we worked very hard, we never vacationed, and we loved our customers. Not only was I taught an incredible work ethic, but more importantly my parents taught us that our customers have options.
Even though there was a larger, cheaper supermarket down the street… the neighborhood supported us because they knew we truly appreciated their business. My dad would bag their groceries, and hand them to me. I would then insist on carrying it for them all the way to their house – whether 1 block or 10 blocks away. I memorized their names, the color and shapes of their homes, and never accept a tip. Instead, my father taught me to look people in the eye and say “Our family appreciates you. Next time you need something just call and I’ll run it over.” I literally “ran” groceries all around the neighborhood. I felt famous. I was 5 years old.
The product might be the same, but the service was special.
At Planet Depos, I found a family-owned business that treats their employees like gold. This creates a culture where people are happy, enjoy their work, passionate about their jobs, have each other’s back, and works together as a team. We take pride in going the extra mile without being asked. We take pride in making it happen. Everyone’s goal here is the same – to ensure our clients have a ridiculously awesome experience. We strive toward making our clients live’s easier. And best of all, being privately-owned means we grow at our own pace, with competitive rates. We don’t answer to shareholders, we answer to clients.
We strive to be your best option.
What It Means to Work With Me
Treat others how you would like to be treated
Honesty, integrity, and accountability are traits I take pride in having. I like to believe that my clients find this to be refreshing.
No matter what the task that is required and asked of Planet Depos seven days a week, they always find a way of accommodating you AND they give you Number 1 Priority Service. I would recommend their services to anyone without reservation. It is just a breath of fresh air to have a company that focuses on not only the services that they provide and to perform the services well, but also to have the genuineness of caring about their customers themselves. Well done, and keep up the good work!
Planet Depos is awesome!! Over my 20+ years as a legal assistant, they are by far the best court reporting company I have used. There is nothing they cannot do for you (finding a video conference location in another state, locating an interpreter or videographer, etc.)– and they do so in a very friendly yet professional way. In addition, you can rely on their transcripts being accurate. I have had numerous other court reporting companies vying for my business over the years, but I remain loyal to Planet because they are the best.
– Legal Secretary
Planet Depos is much more than a court reporting service. They are an invaluable Asia-based resource to those who face the complicated and extensive procedures for taking depositions in Japan, providing much-appreciated guidance at each step along the way. They are highly knowledgeable, have an excellent working relationship with the Embassy and Consulate staff and are a pleasure to work with. Planet Depos provides full-service reporting, including realtime monitors and daily transcripts. I look forward to working with them again.
I have worked with Planet Depos since their inception and, when my firm has a choice, we prefer to work only with them. They are professional, dependable and always respond quickly to requests. Their employees are very friendly and courteous and will go the extra mile to assist clients. The work product of their reporters is also excellent. Highly recommend them.
Planet Depos is amazing! Their staff is so friendly and easy to work with. They are reliable and organized, from their scheduling department to their billing department. They respond quickly and follow up the day before your deposition. Need a last minute court reporter? Planet Depos, without a doubt are the ones to call. I am never worried when working with Planet Depos, they are the best!
– Legal Secretary
Planet Depos provides an unparalleled quality of service that is unmatched by any other in the industry. It is for this reason that I, along with other colleagues in the field, continue to rely on Planet Depos for all court reporting and trial consulting services. With Planet Depos, you don’t feel as though you are just one in a long line of clients, rather, you are #1. This impeccable service and accommodation is why they remain the premier choice of countless paralegals. I cannot recommend them enough and will continue to rely on them in the complex field of litigation. Simply outstanding.
– Senior Paralegal
These folks are truly top notch. My firm and I use them exclusively. Their service is terrific, and their reporters and videographers are excellent. It is particularly wonderful to have a relationship with Planet Depos when I have a deposition outside of our area. When I do it is inevitable that I get a terrific conference room with skilled professionals at a price that I know in advance. Planet Depos is great.
Planet Depos made taking depositions in Taiwan easy by helping us to assemble a very efficient and professional reporter/videographer/interpreter team. They did a great job on realtime transcription of technical terminology and provided unusually clean rough transcripts. Expedited transcripts and video were available quickly with no hassle.