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We’re looking for talented people,

Like you!

Planet Depos is a family-owned court reporting company. We have been in business since 2009 and are growing at a rapid pace. Starting with only two employees, we are now over 130 and have expanded all over the U.S. and into Europe and Asia. We are run by smart, energetic entrepreneurs and are looking for talented individuals to be part of our growth into the future.

Looking for benefits? We’ve got you covered.

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Health & Welfare

Health and income protection packages that will keep you secure and happy.

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Paid Time Off

Take time off. Go out and explore the world. Come back refreshed.

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Community

Softball league, company picnics, team lunches, and more.

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Retirement

401k plan with generous match to help prepare for your future.

Current Openings:

Tech Support Manager (Fully Remote)

SUMMARY:

The Tech Support Manager is responsible for overseeing Planet Depos’ Tech Support department which helps Planet Depos’ clients and internal teams with mobile video conferences (MVCs), primarily using the Zoom and WebEx platforms. The Tech Support department assists Sales with client related inquiries and issues as well as being a liaison between the Scheduling department and clients to ensure smooth and effective virtual litigation proceedings. The Tech Support department also hosts client demos, sets up video mixing, rents equipment, and coordinates trial services. In addition, they purchase all A/V equipment for the technicians in the field and provide them with technical support, overseeing all A/V equipment issues and repairs as well as providing inventory management.

DUTIES & RESPONSIBILITIES:

  • Lead and direct staff to ensure the team is operating efficiently and providing impeccable customer service to clients, resources, and colleagues.
  • Conduct customer service coaching.
  • Hold regular one-on-ones with staff.
  • Oversee interviewing, hiring and onboarding of new staff.
  • Coach, mentor and develop staff. Assist with providing career development planning and opportunities.
  • Track employee performance and provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
  • Conduct formal employee performance reviews and set quarterly goals and performance tracking.
  • Manage the team’s schedules and plan for fluctuations in staffing.
  • Review and approve timesheets and PTO requests.
  • Review employee expense reports and Amex reports for accuracy and submit to HR/Accounting.
  • Foster a cohesive team environment and plan team-building events.
  • Communicate daily with Scheduling and Sales to coordinate and improve communications and processes between departments.
  • Collaborate with other managers to improve communications, increase efficiency, and foster cross team partnership.
  • Oversee the administration of the companies Zoom and Webex accounts, as well as other mobile video conference (MVC) platforms used by our clients.
  • Provide monthly MVC metrics reports.
  • Coordinate with Scheduling to assign the proper resources to more complex jobs, such as Day in the life, site inspections, multi-camera, video mix, trial + equipment setups. Confer with the client directly when needed to understand their requirements to assure that the proper resources are assigned.
  • Coordinate and oversee pro-bono projects.
  • Oversee all A/V equipment and inventory management for the Litigation Technology department. Provide a monthly equipment purchasing and inventory report.
  • Oversee all client equipment rentals.
  • Manage all VC and MVC equipment in Planet Depos’ HQ and satellite offices.
  • Respond to Trial Presentation inquiries. Coordinate consultations with clients who are interested in hiring a trial technician. Provide Trial Presentation Quotes and assist with reviewing Trial Technician invoices.
  • Handle urgent after-hours/weekend issues.
  • Perform other duties as assigned.

QUALIFICATIONS:

  • At least 3 years of management experience required.
  • Must have strong leadership and technical abilities.
  • Must have a customer-service background, with great attention to detail and excellent verbal and written communication skills.
  • Must be motivated, organized, and work well under pressure.
  • Must be able to work well without direct supervision.
  • Must have a strong sense of urgency and ability to prioritize.

 

To Apply: Please click Apply Now

Help Desk Technician (Rockville, MD)

Summary:

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed.  They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed٫ to deal with demanding customers.

Duties & Responsibilities:

  • Provide phone and helpdesk support for local and off-site users.
  • Diagnose system errors and other issues.
  • Follow-up with users to ensure issues are resolved.
  • Assist with the onboarding and training of new users.
  • Set up new user accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents.
  • Assist with maintaining inventory of hardware, software and support assets.
  • Responsible for assisting users with PC’s, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • Travel to satellite PD offices in the DMV in order to provide support as needed.
  • Assist in supporting the company’s physical offices (e.g., connections for users workstations and phones, wireless access points, routers, computer server room, etc.).
  • Handle urgent after-hours/weekend issues.
  • Perform other duties as assigned.

 

Qualifications and Experience:

  • Minimum of 2 years’ experience in Information Technology, specifically in user support for hardware/software problems.
  • Good understanding of computer systems٫ mobile devices٫ and other tech products.
  • Ability to diagnose and solve basic technical issues.
  • Must have great attention to detail and excellent verbal and written communication skills.
  • Must be motivated, organized, and work well under pressure.
  • Must be able to work well without direct supervision.
  • Must have a strong sense of urgency and ability to prioritize.

 

Strong Background In:

  • Microsoft Active Directory
  • Active Directory User Management
  • Group Policy Management
  • NTFS Permissions
  • Office 365 and Azura cloud services
  • Office 2010 and above Required

 

To Apply: Please Click Apply Now

Calendar Specialist (Monday-Friday 12pm-8pm EST) Rockville, MD

SUMMARY:

The Calendar Specialist works to support the Scheduling Department by supporting the “day before” confirmation process for job assignments daily.  In addition, this position will support Regional Calendar Managers by assisting with administrative functions such as communicating with resources (written & verbal) to engage them for job coverage, marking resource acknowledgments in the calendar software, and assigning the calendar as needed.  This position requires an upbeat, can-do attitude from a candidate who will ideally have industry experience with a strong sense of attention to detail and organization.

ESSENTIAL FUNCTIONS:

  • Sends one or more rounds of emails and places phone calls to clients to confirm assignment details
  • Thinks strategically to assign resources to appropriate job assignments
  • Regularly monitors and assists to manage resource availability
  • Receives and tracks resource confirmation emails
  • Assigns resources in calendar software and sends job assignment sheets
  • Collaborates with Regional Calendar Managers and leaderships for effective job assignment coverage
  • Responds to client requests for service in a timely manner
  • Enters pertinent data into case management software
  • Communicates clearly to ensure all requirements are met within the scope of the job
  • Monitors department’s email inbox for incoming inquiries and enters jobs as necessary
  • Works with the department as a team
  • Other duties as assigned

 

QUALIFICATIONS:

  • Strong English Skills (Written & Oral)
  • Strong customer service experience
  • Strong initiative, strategic thinking, attention to detail and organization skills
  • Flexible schedule required

 

To Apply: Please click Apply Now

Billing Supervisor (Fully Remote)

SUMMARY:

The Billing Supervisor requires a versatile candidate with strong leadership skills, extensive knowledge in billing/accounting fields, excellent technology, communication and customer service skills, and great attention to detail. It is a fast-paced working environment, so they must be motivated, organized, and work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp technical concepts, and solve problems in a professional and timely manner. Primary responsibilities will include supervising billing specialists, ensure meeting biweekly and monthly billing schedules, and providing impeccable customer service to clients and reporters.

ESSENTIAL FUNCTIONS:

  • Ensure job billings are completed accurately and efficiently with the billing team.
  • Ensure jobs are billed and completed on time according to cycle requirements.
  • Responsible for the shared-billing e-mail inbox, and resolve inquires in an efficient and professional manner, both independently and with billing specialists.
  • Responsible for inquiries from client and resources by phone or e-mail in an efficient, timely, and professional manner.
  • Ensure all jobs are invoiced in a timely and efficient manner.
  • Establish and track performance standards for billing specialists.
  • Responsible for the performance of the billing specialists.
  • Communication with manager on performance and needs of billing specialists.
  • Assist managers with hiring and identifying employee training and development needs for billing specialists.
  • Reviews and approves employee timecards and ensures that employees are working allocated hours.
  • Contribute to and participate in employee performance reviews.
  • Lead by example for the billing specialists.
  • Plan for fluctuations in staffing to ensure emergency after hour inquiries are resolved.
  • Provide emergency off hour support if needed.
  • Provide improvement strategies on workflows, policies, and procedures through process improvements and/or utilization of technology.
  • Work with lead/ senior billing specialist in training new billing specialists.
  • Investigates and resolves significant issues on behalf of management.
  • Assist Managers and Executives on special projects, as requested.
  • Other duties as assigned.

 

QUALIFICATIONS:

Bachelor’s degree or a minimum of 4 years in an accounting and/or billing and/or financial service environment, preferably in the legal services industry. Proven ability to lead a team is required and previous supervisory experience preferred.  Analytical and problem-solving skills, decision-making skills, and good judgment. Working knowledge of Microsoft Office programs. A willingness to learn the processes and protocols of multiple departments. Must be able to work in a professional, fast paced, and confidential environment.

 

To Apply: Please click Apply Now

Billing Specialist (Fully Remote)

SUMMARY:

The Billing Specialist compiles, manages, and executes client billing and vendor payment; answer inquiries from clients, staffs and vendors; responsible for data accuracy; observes confidentiality of client data.

ESSENTIAL FUNCTIONS:

  • Compile and process a high volume of invoices to clients
  • Problem solves complex billing scenarios
  • Research and respond to client and vendor inquiries
  • Responsible for accurate accounting documentation
  • Responsible for payment to vendors
  • Identify and resolve accounting discrepancies
  • Effectively interact and communicate with attorneys, secretaries and other clients
  • Respond to internal and external inquiries in a timely manner
  • Assist collection and accounts receivable department
  • Observe confidentiality of client data
  • Assist with special projects as needed
  • Flexibility to work additional hours if required
  • Perform other duties as assigned

QUALIFICATIONS:

  • Bachelor’s Degree and or two years’ experience
  • Proficiency in MS Office Suite
  • Must be detail oriented and organized
  • Must be a team player
  • Ability to work with a high degree of accuracy

 

To Apply: Please click Apply Now

Transcription Project Manager (Monday-Friday 12pm-8pm EST) Fully Remote

SUMMARY:

The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end. This includes submitting & receiving audio files for transcription, performing quality checks, formatting and certifying final transcript files for production, coordinating transcription job assignments, promptly responding to client requests, tracking deadlines, and updating job and/or case notes.

ESSENTIAL FUNCTIONS:

  • Maintain job calendar and update shared transcription calendar with deadlines
  • Receive audio files and notes from digital reporters and coordinate transcription assignments with providers(s)
  • Spot-check transcripts with audio and conduct general quality check of transcripts
  • Re-format and supplement transcripts as needed
  • Certify accuracy of transcripts
  • Communicate regularly with digital reporters and transcribers regarding audio/transcript status, orders and client requests
  • Coordinate deliverables with production department
  • Promptly respond to client questions and requests via email and/or phone
  • Enter job notes in Reporter Base – any update to the job process should be documented
  • Perform transcription and production duties as needed
  • Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology.
  • Other duties as assigned

 

QUALIFICATIONS:

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required. English degree and/or transcription experience preferred. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.

 

To Apply: Please Click Apply Now

Scheduling Case Manager (Monday-Friday 2pm-10pm EST) Fully Remote

SUMMARY:

The Scheduling Case Manager has direct interaction with clients throughout the day, including on the phone and via email. Scheduling Case Managers are designated to field requests of an advanced nature and those that originated from PD’s top clients therefore this position requires impeccable customer service from the initial request for services through delivery and requires poise and professionalism in handling last-minute needs. Attention to detail and the ability to communicate effectively and thoroughly must come second nature to those occupying this position.

ESSENTIAL FUNCTIONS:

  • Answers phones
  • Responds to client requests for services in a timely manner
  • Constantly monitors Scheduling email folder throughout the day paying specific attention to correspondence from clients that are designated as “case managed” and advanced requests as determine by internal standards
  • Reserves conference rooms and meeting locations for clients
  • Works with the calendar department to assign resources for legal proceedings
  • Enters data into database software (Reporter Base) with extreme detail on a job, firm, contact and case levels keeping in mind the effect of those details on upcoming jobs and overall client service
  • Sends confirmations to clients and resources via email
  • Communicate clearly to ensure the correct services requested by clients are delivered
  • Pays attention to detail, checks/correct the work of colleagues
  • Works with other departments as a team
  • Other duties as assigned

QUALIFICATIONS:

  • College Degree (4yr) preferred
  • Strong English Skills (Written & Oral)
  • Customer Service Experience
  • Typing skills
  • Proficiency with Adobe/Microsoft Office is a plus

 

To Apply: Please click Apply Now

Scheduling Coordinator (Monday-Friday 8:30am-4:30pm EST) Fully Remote

SUMMARY:

The Scheduling Coordinator has direct interaction with clients throughout the day, including on the phone and via email.  This customer-service position revolves around providing impeccable customer service from the initial request for services through delivery and requires poise and professionalism in handling last-minute needs.

ESSENTIAL FUNCTIONS:

  • Answers Phones
  • Responds to client requests for services in a timely manner
  • Constantly monitors Scheduling email folder throughout the day
  • Reserves conference rooms and meeting locations for clients. Scanning/faxing documents
  • Works with the scheduling department to assign resources for legal procedures
  • Enters data into legal support software (Reporter Base)
  • Sends confirmations to clients and resources via email
  • Communicate clearly to ensure the correct services requested by clients are set up
  • Pays attention to detail, checks/correct the paperwork of colleagues
  • Works with other departments as a team

QUALIFICATIONS:

  • College Degree (4yr) preferred
  • Strong English Skills (Written & Oral)
  • Customer Service Experience
  • Typing skills
  • Proficiency with Adobe/Microsoft Office is a plus

 

To Apply: Please click Apply Now

Scheduling Coordinator (Monday-Friday 12pm-8pm EST) Fully Remote

SUMMARY:

The Scheduling Coordinator has direct interaction with clients throughout the day, including on the phone and via email.  This customer-service position revolves around providing impeccable customer service from the initial request for services through delivery and requires poise and professionalism in handling last-minute needs.

ESSENTIAL FUNCTIONS:

  • Answers Phones
  • Responds to client requests for services in a timely manner
  • Constantly monitors Scheduling email folder throughout the day
  • Reserves conference rooms and meeting locations for clients. Scanning/faxing documents
  • Works with the scheduling department to assign resources for legal procedures
  • Enters data into legal support software (Reporter Base)
  • Sends confirmations to clients and resources via email
  • Communicate clearly to ensure the correct services requested by clients are set up
  • Pays attention to detail, checks/correct the paperwork of colleagues
  • Works with other departments as a team

QUALIFICATIONS:

  • College Degree (4yr) preferred
  • Strong English Skills (Written & Oral)
  • Customer Service Experience
  • Typing skills
  • Proficiency with Adobe/Microsoft Office is a plus

 

To Apply: Please click Apply Now

Scheduling Coordinator (Monday-Friday 10am-6pm EST) Fully Remote

SUMMARY:

The Scheduling Coordinator has direct interaction with clients throughout the day, including on the phone and via email.  This customer-service position revolves around providing impeccable customer service from the initial request for services through delivery and requires poise and professionalism in handling last-minute needs.

ESSENTIAL FUNCTIONS:

  • Answers Phones
  • Responds to client requests for services in a timely manner
  • Constantly monitors Scheduling email folder throughout the day
  • Reserves conference rooms and meeting locations for clients. Scanning/faxing documents
  • Works with the scheduling department to assign resources for legal procedures
  • Enters data into legal support software (Reporter Base)
  • Sends confirmations to clients and resources via email
  • Communicate clearly to ensure the correct services requested by clients are set up
  • Pays attention to detail, checks/correct the paperwork of colleagues
  • Works with other departments as a team

QUALIFICATIONS:

  • College Degree (4yr) preferred
  • Strong English Skills (Written & Oral)
  • Customer Service Experience
  • Typing skills
  • Proficiency with Adobe/Microsoft Office is a plus

 

To Apply: Please click Apply Now

Documents Specialist (Monday-Friday 12pm-8pm) (Rockville, MD) In Office

Please note, this position will be an in office position.

SUMMARY:

The Documents Specialist is responsible for tracking, scanning, Optical Character Recognition (OCR), quality control (QC), printing and filing transcript exhibit files.

ESSENTIAL FUNCTIONS:

  • Prioritize, review and track-in all exhibits received (electronic and hard copy)
  • Promptly ship original exhibits requested on an expedited basis
  • Scan and/or OCR exhibits according to Planet Depos document scanning protocol
  • QC and save electronic exhibits to case file
  • Organize and file original exhibits
  • Compile hard copy exhibit set(s), if requested
  • Monitor and prioritize “waiting for exhibits” list
  • Regularly communicate with production specialists and case managers regarding the status of exhibits
  • Read and promptly respond to any exhibit related emails received to the Production email folder
  • Read and enter job notes in Reporter Base – any update to the job process should be documented
  • Adhere to any case/job/firm/contact exhibit standing orders
  • Other duties as assigned

 

QUALIFICATIONS:

Bachelor’s degree and/or experience in an office setting preferred. Strong attention to detail required.

To apply: Please click apply now

Digital Court Reporter, San Francisco, CA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Hagerstown, MD

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Richmond, VA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Harrisburg, PA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, NoVA/DC/MD

SHIFTS: Monday-Friday 8am-5pm; Monday-Friday 11am-8pm; Tuesday-Friday 11am-8pm/Saturday 8am-5pm

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Charlotte, NC

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, St. Louis, MO

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Lakeland, FL

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video. They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation. Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Client Services Specialist (Various Shifts) Fully Remote

SHIFTS: 8am-4pm; 9am-5pm; 3pm-11pm EST

SUMMARY:

The Client Services Specialist is responsible for monitoring the production email folders, promptly responding to all client requests, fielding all production and billing related phone calls, assisting with client issues and disputes, tracking in and prioritizing jobs, distributing rough draft transcripts, and providing cost estimates to clients and the production department.

ESSENTIAL FUNCTIONS:

  • Field all client and reporter related phone calls and emails
  • Monitor production table and rush board and prioritize jobs in order of due date
  • Research client issues and billing-related disputes to address client concerns and reach a positive resolution.
  • Provide estimated transcript/job costs to clients and production department
  • Review and track in final transcript files received from reporters
  • Format and distribute rough draft transcripts to clients as needed
  • Enter job notes in Reporter Base – any update to the job process should be documented
  • Enter case/firm/contact notes in Reporter Base
  • Aid in the Translation process: including responding to inquiries, assigning resources, and producing.
  • Aid in the Transcription process including providing estimated costs and delivery options.
  • Other duties as assigned

QUALIFICATIONS:

Bachelor’s degree and/or experience in an office or customer-service setting preferred.  Candidate must have excellent written and verbal communication skills, proficiency in mathematics, and experience with Microsoft Office products. Strong attention to detail, analytical skills, and excellent customer service skills required.

To Apply: Please click Apply Now

Scheduling Case Manager (Various Shifts) Fully Remote

SHIFTS: 8am-4pm; 9am-5pm; 3pm-11pm EST

SUMMARY:

The Scheduling Case Manager has direct interaction with clients throughout the day, including on the phone and via email. Scheduling Case Managers are designated to field requests of an advanced nature and those that originated from PD’s top clients therefore this position requires impeccable customer service from the initial request for services through delivery and requires poise and professionalism in handling last-minute needs. Attention to detail and the ability to communicate effectively and thoroughly must come second nature to those occupying this position.

ESSENTIAL FUNCTIONS:

  • Answers phones
  • Responds to client requests for services in a timely manner
  • Constantly monitors Scheduling email folder throughout the day paying specific attention to correspondence from clients that are designated as “case managed” and advanced requests as determine by internal standards
  • Reserves conference rooms and meeting locations for clients
  • Works with the calendar department to assign resources for legal proceedings
  • Enters data into database software (Reporter Base) with extreme detail on a job, firm, contact and case levels keeping in mind the effect of those details on upcoming jobs and overall client service
  • Sends confirmations to clients and resources via email
  • Communicate clearly to ensure the correct services requested by clients are delivered
  • Pays attention to detail, checks/correct the work of colleagues
  • Works with other departments as a team
  • Other duties as assigned

QUALIFICATIONS:

  • College Degree (4yr) preferred
  • Strong English Skills (Written & Oral)
  • Customer Service Experience
  • Typing skills
  • Proficiency with Adobe/Microsoft Office is a plus

 

To Apply: Please click Apply Now

Scheduling Coordinator (Various Shifts) Fully Remote

SHIFTS: 8am-4pm; 9am-5pm; 3pm-11pm EST

SUMMARY:

The Scheduling Coordinator has direct interaction with clients throughout the day, including on the phone and via email.  This customer-service position revolves around providing impeccable customer service from the initial request for services through delivery and requires poise and professionalism in handling last-minute needs.

ESSENTIAL FUNCTIONS:

  • Answers Phones
  • Responds to client requests for services in a timely manner
  • Constantly monitors Scheduling email folder throughout the day
  • Reserves conference rooms and meeting locations for clients. Scanning/faxing documents
  • Works with the scheduling department to assign resources for legal procedures
  • Enters data into legal support software (Reporter Base)
  • Sends confirmations to clients and resources via email
  • Communicate clearly to ensure the correct services requested by clients are set up
  • Pays attention to detail, checks/correct the paperwork of colleagues
  • Works with other departments as a team

QUALIFICATIONS:

  • College Degree (4yr) preferred
  • Strong English Skills (Written & Oral)
  • Customer Service Experience
  • Typing skills
  • Proficiency with Adobe/Microsoft Office is a plus

To Apply: Please click Apply Now

Operations Specialist (Various Shifts) Fully Remote

SHIFTS: 8am-4pm; 9am-5pm; 3pm-11pm EST

SUMMARY:

The Operations Specialist requires a versatile candidate with a strong customer-service background, great attention to detail and excellent technology and communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp technical concepts, and solve problems in a professional and timely manner. Primary responsibilities will include monitoring and promptly responding to urgent calls and emails received through PD’s public emails folders and processing final transcripts.

ESSENTIAL FUNCTIONS:

  • Read and promptly respond to urgent emails received in the public folders (Client Services, Video, Domestic and International Scheduling, Tech Support) during off-business hours. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
  • Receive phone calls through the after-hours emergency line. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
  • Establish rapport with domestic and international clients, court reporters, videographers, interpreters and vendors by demonstrating expertise, empathy and a “can-do” attitude.
  • Support other departments with calls and emails during their peak hours or as needed. Support other departments with pending tasks as assigned.
  • Enter job notes in Reporter Base and/or Trello – any update to the job process should be documented
  • Other duties as assigned.

 

QUALIFICATIONS:

Bachelor’s degree or a minimum of 3 years in a customer-service environment. Analytical and problem-solving skills and good judgment. Working knowledge of Microsoft Office programs. A willingness to learn the processes and protocols of multiple departments. Must be able to work in a professional and confidential environment.

To apply: Please click Apply Now

Why Work at Planet Depos?

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PD has been a great company to join. The support and training I have received have been very informative and helpful and I appreciate the support I have received from my supervisor. The office environment is good, everyone is very nice and I enjoy working with my colleagues.

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It’s abundantly clear that PD has an investment in each of its employees and strives to encourage everyone to give their best. In return, PD offers opportunities to find where you may fit the best within the organization and utilize your skill set to its fullest.

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I believe that the PD philosophy is outstanding. I love that PD is so progressive in growing the business. In our industry, when most others are just happy with the status quo, it’s so refreshing to see the enthusiasm and eagerness spreading from PD out to the reporting community

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I truly believe that this is a great company and that I have a great job with unlimited growth potential. I am grateful to work with an organization and in an environment that thrives in the way that it does. Personally, working here actually gives me hope for a bright future, compared to other places I’ve worked, where there wasn’t an ounce of hope to be found. This company feels different and I like it.

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Planet Depos

Planet Depos

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