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We're looking for talented people,

Like you!

Planet Depos is a family-owned court reporting company. We have been in business since 2009 and are growing at a rapid pace. Starting with only two employees, we are now over 130 and have expanded all over the U.S. and into Europe and Asia. We are run by smart, energetic entrepreneurs and are looking for talented individuals to be part of our growth into the future.

Looking for benefits? We’ve got you covered.

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Health & Welfare

Health and income protection packages that will keep you secure and happy.

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Paid Time Off

Take time off. Go out and explore the world. Come back refreshed.

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Community

Softball league, company picnics, team lunches, and more.

Retirement

401k plan with generous match to help prepare for your future.

Current Openings:

Digital Court Reporter

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

Positions available in Northern VA, Silver Spring, MD, Washington, DC, and Boston, MA..

To apply: please email your resume and cover letter to hr@planetdepos.com.

Operations Specialist - Overnight

The Production Specialist is responsible for formatting and producing final transcripts to clients, promptly responding to client requests, tracking orders, and updating notes in Reporter Base.  Hours are: Sunday – Thursday 11pm – 7am

ESSENTIAL FUNCTIONS:

  • Review and track in final transcript files received from reporters
  • Prioritize and process transcripts in order of due date and in accordance with federal, state and local guidelines
  • Communicate regularly with reporters regarding transcript status, orders and client requests
  • Format and distribute rough draft transcripts to clients as needed
  • Convert transcript files into various load file types and link exhibits to same
  • Create and send errata sheets according to federal, state and local requirements
  • Coordinate deliverables with video department
  • Email and upload transcript files to clients’ online repository
  • Ship hardbound transcripts, exhibits and videos to clients
  • Promptly respond to client questions and requests via email and/or phone
  • Submit billing processing form to billing department with job specifications
  • Enter job notes in Reporter Base – any update to the job process should be documented
  • Other duties as assigned

 

Bachelor’s degree and/or experience in an office or customer-service setting preferred. Must have good written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products. Strong attention to detail required.

To apply: please email your resume and cover letter to hr@planetdepos.com.

Department Manager

We are looking for an ambitious self-starter to join our rapidly growing team in Rockville, MD!

The Department Manager position requires a versatile individual with a strong leadership, technical and customer-service background, great attention to detail and excellent verbal and written communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure. This position requires the ability to act decisively in important situations using discretion and independent judgment, easily grasp technical concepts, and solve problems in a professional and timely manner.

ESSENTIAL FUNCTIONS:

• Oversee daily operations and analyze workflow to meet priorities and objectives of department.
• Conduct hiring, training, and performance management to ensure staff competency and achievement of department goals; develop team members through coaching, career development mentoring, and motivational techniques.
• Lead and direct staff to ensure the department is operating efficiently and providing impeccable customer service to clients, resources and colleagues.
• Formulate and carryout departmental policies and operating procedures.
• Review and approve timesheets and PTO requests. Regularly monitor OT.
• Plan for fluctuations in staffing.
• Track performance levels and generate monthly reports.
• Conduct formal employee performance reviews and schedule regular check-in’s throughout the year.
• Foster a cohesive team environment and plan team-building events.
• Create training curriculums and holds regular training sessions and departmental meetings.
• Research and ensure compliance of federal, state and local deposition rules; review legal documents to ensure compliance with case-specific court orders and subpoenas.
• Assign case managers to complex cases and follow up with clients and account executives regularly to ensure quality of services provided.
• Initiate and implement programs and technology advancements to improve service levels and overall operational efficiency.
• Identify inefficiencies and recommend cost-effective technology-based solutions for office and client use.
• Assess and resolve escalated client issues.
• Effectively recognize and pursue strategic business opportunities.
• Work collaboratively with other managers and leadership in various projects and initiatives.
• Review daily job calendar.
• Manage all department-related matters as it pertains to company acquisitions; work independently to determine methods and procedures for integrating newly acquired work; plan and execute same.
• On-call duties (weekends and holidays)
• Other duties as assigned.

QUALIFICATIONS:

At least 5 years of personnel management experience required, with proven ability to lead a team. Analytical and problem-solving skills, decision-making skills, good judgment and flexible work schedule. A strong aptitude towards technology, plus a willingness to learn new technological skills. Must have a client service oriented, team-spirited, positive personality. Must be able to work in a professional and confidential environment.

To apply: please email your resume and cover letter to hr@planetdepos.com.

Litigation Technology Supervisor

We are looking for an ambitious self-starter to join our rapidly growing team in Rockville, MD!

The Litigation Technology Supervisor is responsible for developing, training and overseeing the department staff for their area, as well as upholding the core company value of impeccable customer service. The position requires a versatile individual with a strong leadership, technical and customer-service background, great attention to detail and excellent verbal and written communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure.

ESSENTIAL FUNCTIONS:

Personnel Management

  • Lead and direct staff to ensure the team is operating efficiently and providing impeccable customer service to clients, resources, and colleagues.
  • Review and approve timesheets and PTO requests. Regularly monitor OT.
  • Review and approve travel expenses.
  • Review employee expense reports and Amex reports for accuracy and submit to HR/Accounting.
  • Communicate daily with Scheduling department about employee availability and update shared availability calendar.
  • Hold regular one-on-one’s with staff.
  • Assist with interviewing, hiring and onboarding new staff.
  • Coach, mentor and develop staff. Assist with providing career development planning and opportunities.
  • Track employee performance and provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
  • Conduct formal employee performance reviews and schedule regular check-in’s throughout the year.
  • Foster a cohesive team environment and plan team-building events.

Operations

  • Adopt departmental policies and operating procedures and assist senior management with formulating new ones as Department expands.
  • Collaborate with the Scheduling department on a daily basis to ensure proper job/employee match and training/shadowing initiatives.
  • Review daily schedule and work closely with the Tech Support team to communicate any important job/technical information to the assigned employee.
  • Review employee notary and certification applications in various states, track status of pending applications and expirations. Work with staff to maintain all applicable notaries.
  • Track monthly mileage of team and provide a monthly mileage report to the Litigation Technology Manager.
  • Communicate job feedback & grades regularly to staff, working with the staff and Production to identify issues and implement improvements.
  • Surprise shadow staff on jobs to monitor their performance in the field.
  • Track staff working towards getting their AAERT certifications, managing their renewals and continuing education requirements and ensuring memberships and renewals are all done in compliance and in a timely fashion.
  • Work closely with the Tech Support team and Trainers to ensure staff has all appropriate equipment and ensure staff is fully trained on all their equipment.
  • Work in conjunction with the Training team to help develop training curriculums and hold regular training sessions.
  • Work in conjunction with the Tech Support team and Trainers to regularly review and update all training materials.
  • Handle urgent after-hours/weekend issues.

QUALIFICATIONS:

  • At least one year of leadership responsibility. Management experience in a team-oriented workplace preferred.
  • Analytical and problem-solving skills, decision-making skills, good judgment and flexible work schedule.
  • A strong aptitude towards technology (information technology, web-based systems or videography) plus a willingness to learn new technological skills
  • Must be able to work in a professional and confidential environment

To apply: please email your resume and cover letter to hr@planetdepos.com.

Transcription Project Manager (M-F 12pm - 8pm)

We are looking for an ambitious self-starter to join our rapidly growing team in Rockville, MD!

The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively actin important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end. This includes submitting audio files for transcription, perform quality checks, formatting and certifying final transcript files for production,documenting all job/case standing orders, promptly responding to client requests,tracking deadlines,and updating job and/or case notes.

ESSENTIAL FUNCTIONS:

  • Maintain job calendar and update shared transcription calendar with deadlines
  • Document any standing orders in RB database
  • Receive audio files and notes from digital reporters and outsource transcription to an external provider
  • Spot-check alongside audio and conduct general quality check of transcript received from provider
  • Re-format and supplement transcript as needed
  • Certify accuracy of transcript
  • Communicate regularly with digital reporters and transcribers regarding audio/transcript status, orders and client requests
  • Coordinate deliverable with production/video department
  • Promptly respond to client questions and requests via email and/or phone
  • Enter job notes in Reporter Base – any update to the job process should be documented
  • Perform transcription and production duties as needed
  • Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology.·
  • Other duties as assigned

QUALIFICATIONS:

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required. Transcription experience preferred. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills.Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.

To apply: please email your resume and cover letter to hr@planetdepos.com.

International Scheduling Case Manager

We are looking for an ambitious self-starter to join our rapidly growing team in Rockville, MD!

The International Scheduling Case Manager coordinates the deposition scheduling process for complex cases involving Fortune 500 companies. The IS Coordinator establishes new and existing client relationships by demonstrating company expertise, responding to inquiries, via telephone and email; documenting actions; and taking care of all logistical arrangements for the benefit of the client. This position revolves around providing impeccable customer service from the initial request for services through delivery and requires poise and professionalism in handling last-minute needs.

ESSENTIAL FUNCTIONS:

    • Establishing rapport with clients, court reporters, videographers, interpreters and vendors by demonstrating expertise, empathy and a “can-do” attitude.
    • Prepares for client inquiries by studying products, services, manuals, templates and customer service processes.
    • Research International laws and regulations regarding taking depositions to ensure that Planet Depos is armed with the latest information.
    • Responds to client inquiries by carefully listening to the needs of the client; understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying client’s understanding of information and responding professionally and personably.
    • Records client inquiries by documenting inquiry and response. Initiates follows up with clients to resolve problems and answer questions or inquiries.
    • Communicates important client information to the sales team.
    • Communicates clients needs to Production to ensure delivery requirements are documented and met.

QUALIFICATIONS:

College degree. Excellent written and verbal communication skills, meticulous attention to detail, precise data entry skills, scrupulous organizational skills, excellence at managing processes, client-focused attitude, ability to multi-task.  Critical thinking skills and a proactive attitude, flexibility and willingness to consistently go above and beyond, both for clients, colleagues, and resources.  Lots of opportunity for creativity and “thinking outside the box” here!

To apply: please email your resume and cover letter to hr@planetdepos.com.

Why Work at Planet Depos?

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PD has been a great company to join. The support and training I have received have been very informative and helpful and I appreciate the support I have received from my supervisor. The office environment is good, everyone is very nice and I enjoy working with my colleagues.

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It’s abundantly clear that PD has an investment in each of its employees and strives to encourage everyone to give their best. In return, PD offers opportunities to find where you may fit the best within the organization and utilize your skill set to its fullest.

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I believe that the PD philosophy is outstanding. I love that PD is so progressive in growing the business. In our industry, when most others are just happy with the status quo, it’s so refreshing to see the enthusiasm and eagerness spreading from PD out to the reporting community

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I truly believe that this is a great company and that I have a great job with unlimited growth potential. I am grateful to work with an organization and in an environment that thrives in the way that it does. Personally, working here actually gives me hope for a bright future, compared to other places I’ve worked, where there wasn’t an ounce of hope to be found. This company feels different and I like it.

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Planet Depos

Planet Depos

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