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We’re looking for talented people,

Like you!

Planet Depos is a family-owned court reporting company. We have been in business since 2009 and are growing at a rapid pace. Starting with only two employees, we are now over 130 and have expanded all over the U.S. and into Europe and Asia. We are run by smart, energetic entrepreneurs and are looking for talented individuals to be part of our growth into the future.

Looking for benefits? We’ve got you covered.

Health & Welfare

Health and income protection packages that will keep you secure and happy.

Paid Time Off

Take time off. Go out and explore the world. Come back refreshed.

Community

Softball league, company picnics, team lunches, and more.

Retirement

401k plan with generous match to help prepare for your future.

Current Openings:

Product Manager (Fully Remote)

SUMMARY:

We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll-out products that deliver the company’s vision and strategy.

The Product Manager works with the Leadership team to develop new software product concepts, designs, and enhancements to existing products. They conduct research and develop a good understanding of the customer’s needs, new technologies, trends in the market, and competitors. They are responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements. They also develop requirements documents, functional specifications, and mock-ups to clearly illustrate product ideas and concepts. They participate in all phases of the product development lifecycle, including analysis, design, and testing.

PRODUCT MANAGER ESSENTIAL FUNCTIONS:

  • Translate business strategy into product strategy.
  • Translate product strategy into detailed requirements and prototypes.
  • Maintain the software strategy roadmap for the company.
  • Conduct research and develop a good understanding of the customer’s needs, new technologies, trends in the market, and competitors.
  • Scope and prioritize activities based on business and customer impact.
  • Work closely with engineering teams to plan and carry out product launches and ensure timely completion of implementations.
  • Drive action throughout the organization to get products delivered quickly.
  • Oversee the development and improvement of products and understand the customer experience to determine potential future requirements.
  • Other duties as assigned
Requirements:
  • Minimum of 3-5 years’ experience as a Product Manager.
  • Proficient using variety of product roadmap and project management tools (e.g., Jira, Atlassian, Asana, Github, etc.).
  • Proven track record of managing all aspects of a successful product throughout its lifecycle.
  • Proven ability to develop product strategies and effectively communicate recommendations to executive management.
  • Top-notch organization and planning skills.
  • Superior communication skills (verbal and written).
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies.
  • Experience in the legal industry, automatic speech recognition, or audio-text synchronization a bonus.

 

To Apply: Please click Apply Now

Human Resources Coordinator (Monday-Friday 9am-5pm EST) Fully Remote

SUMMARY:

The Human Resources Coordinator contributes to the accomplishment of PD practices and objectives that will provide an employee-oriented, high-performance culture which emphasizes, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. This position has a large focus on the Planet Depos recruiting function and will work closely with department leaders to facilitate the full recruiting lifecycle, from identifying potential hires to interviewing and evaluating candidates.

HUMAN RESOURCES COORDINATOR ESSENTIAL FUNCTIONS:

  • Posts ads on the Internet in places appropriate to the open position including job boards, college career services offices, professional associations, and on the company’s website
  • Sorts and reviews resumes as they arrive on a daily basis. Provides the first review of resumes.
  • Phone screens and schedules interviews for the hiring manager and Human Resources
  • Manages the company applicant tracking system (ATS)
  • Maintains applicant tracking log for affirmative action plan
  • Sends out new hire package, works with IT and department managers to make sure that the workspace, computer and other equipment, and appropriate software are ready for the new employee’s start day
  • Scans paperwork and maintains electronic files
  • Assists in enrolling employees in benefits and reconciles monthly billing statements against payroll deductions
  • Trains new employees on expense policies and procedures
  • Reviews monthly out of pocket expense reports and prepares spreadsheet for payment through payroll
  • Backup for payroll processing
  • Other duties as assigned

 

HUMAN RESOURCES COORDINATOR LOCATION:

Fully Remote

HUMAN RESOURCES COORDINATOR SHIFT:

9:00am – 5:00pm EST

 
Requirements:
  • Two years of experience as an HR Coordinator or similar position
  • Strong working understanding of recruiting best practices
  • Excellent interpersonal, verbal and written communication skills.
  • High Level organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Proficient with Microsoft Office Suite or related software

 

To Apply: Please click Apply Now

Transcription Coordinator (Monday-Friday 8am-4pm EST) Fully Remote

SUMMARY:

The Transcription Coordinator is responsible for monitoring the transcription email folder, fielding transcription-related phone calls, tracking in and prioritizing jobs, maintaining shared job calendars and spreadsheets, and communicating regularly with clients, reporters, and transcribers regarding audio/transcript statuses, orders, and requests.

TRANSCRIPTION COORDINATOR ESSENTIAL FUNCTIONS:

  • Field all transcription-related emails and phone calls
  • Receive and track in audio and files from digital reporters
  • Monitor transcription job “bin” and prioritize jobs in order of due date
  • Communicate with digital reporters and transcribers regarding audio/transcript statuses
  • Maintain shared calendar with job due dates
  • Communicate with clients regarding transcript orders and requests
  • Coordinate deliverables with production department
  • Provide estimates for client-provided audio transcription requests
  • Guide clients through the client-provided audio transcription request process
  • Maintain shared lists/spreadsheets for job tracking purposes
  • Enter job notes in Reporter Base
  • Enter case/firm/contact notes in Reporter Base
  • Other duties as assigned

 

TRANSCRIPTION COORDINATOR LOCATION:

Fully Remote

TRANSCRIPTION COORDINATOR SHIFT:

8:00am – 4:00pm EST

 
Requirements:

Bachelor’s degree and/or experience in an office or customer-service setting preferred. Remote work experience preferred but not required. Candidate must have excellent written and verbal communication skills, proficiency in mathematics, and experience with Microsoft Office products. Strong attention to detail, analytical skills, and excellent customer service skills required.

 

To Apply: Please click Apply Now

Video Production Specialist (Tuesday-Saturday 2pm-10pm EST) Fully Remote

SUMMARY:

Planet Depos provides law firms with the legal videos they need for their cases. Whether it’s an electronic file, a DVD, or a viewer synced to a transcript, the video production department is there to Make it Happen. Our dedicated team coordinates with skilled videographers and videoconference technicians and uses the latest editing software to ensure a high-quality final product for our clients. The Video Production Specialist is responsible for providing general video production support, including editing and synchronizing videos to legal transcripts and producing final files to Planet Depos clients.

VIDEO PRODUCTION SPECIALIST ESSENTIAL FUNCTIONS:

  • Field video production related calls/emails, demonstrating PD’s commitment to impeccable customer service.
  • QC and track in video files received from in-house and freelance legal videographers.
  • Synchronize video with transcript using YesLaw and TimeCoder.
  • Produce & deliver video orders electronically.
  • Edit videos in Adobe Premiere or Final Cut Pro (for videographer errors, video mixes/PiP, clips for trial, pro bono projects, legal events, etc.).
  • Communicate regularly with Litigation Technology (for in-house Vids) and I/C Coordinator (for freelance Vids and agencies) regarding Videographer feedback.
  • Track in and production of zoom videoconference recordings.
  • Other duties as assigned.

 

VIDEO PRODUCTION SPECIALIST SHIFT:

2:00pm – 10:00pm EST Tuesday-Saturday

VIDEO PRODUCTION SPECIALIST LOCATION:

Fully Remote

 
Requirements:
  • College degree or specialized video production training.
  • Two years of related experience.
  • Reliable 1 GB or greater internet connection.
  • Must possess strong customer service, communication and technical skills.
  • Familiarity with Adobe Premiere or Final Cut Pro is preferred.
  • Flexible schedule to occasionally work OT to meet deadlines.
  • Must be familiar with professional video equipment and various video filetypes/formats.
  • Strong aptitude towards technology and willingness to learn new technologies.
  • Must have a team-spirited, positive personality.
  • Must be able to work in a professional and confidential environment.

 

To Apply: Please click Apply Now

Legal Transcriber/Editor (Monday-Friday 8am-4pm EST) Fully Remote

SUMMARY:

The Legal Transcriber/Editor requires a versatile candidate with great attention to detail and excellent organization and communication skills. The ideal candidate must be a positive team-player that can work well under pressure, easily grasp concepts, use discretion and independent judgment, and solve problems in a professional and timely manner. The Legal Transcriber/Editor is responsible for handling audio transcriptions from beginning to end. This includes receiving and submitting audio files for transcription, editing, formatting and certifying final transcript files for production, tracking deadlines, and updating job notes.

LEGAL TRANSCRIBER/EDITOR ESSENTIAL FUNCTIONS:

  • Maintain job calendar and update shared transcription calendar with deadlines
  • Receive audio files for transcription
  • Edit and quality-check transcripts with audio
  • Format and supplement transcripts as needed
  • Certify accuracy of transcripts
  • Coordinate deliverables with production department
  • Enter job notes in Reporter Base
  • Perform transcription and production duties as needed
  • Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology.
  • Other duties as assigned

 

LEGAL TRANSCRIBER/EDITOR LOCATION:

Fully Remote

LEGAL TRANSCRIBER/EDITOR SHIFT:

8:00am-4:00pm EST

 
Requirements:

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required. English degree and/or transcription experience preferred. CET (AAERT) certification preferred, but not required. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.

 

To Apply: Please click Apply Now

Client Support Specialist (Monday-Friday 9am-5pm EST) Fully Remote

SUMMARY:

The Client Support Specialist is responsible for assisting the Senior Account Executive’s clientele, marketing initiatives, and overall workload. They are responsible for monitoring the AE’s email folder, promptly responding to client requests, and fielding all other client communication via phone or email. They will also assist the AE with day-to-day administrative requests.

CLIENT SUPPORT SPECIALIST ESSENTIAL FUNCTIONS:

  • Manage and field client emails/calls in a professional and courteous manner:
  • Respond to clients in a timely manner
  • Loop in back office as needed
  • Respond to client check ins as needed
  • Reach out to dormant clients (haven’t scheduled in X days)
  • Resolve client issues and disputes or escalate as needed
  • Work with back office to handle coverage issues, billing inquiries, and issue resolution
  • Proofread all client-facing correspondence
  • Client deliveries
  • Salesforce Usage:
  • Update client profiles in CRM
  • Create tasks/next steps
  • Pull reports of client tiers (target accounts/top accounts/decreasing accounts)
  • Catch jobs that should be assigned
  • Marketing Initiatives:
  • Lead Generation
  • Prospecting new accounts via LinkedIn/Law360/other avenues (e.g., social media, legal journals)
  • Firm research (new and existing) and docket alerts
  • Send eblasts and drip campaigns to target accounts, top accounts/decreasing accounts)
  • Swag shipments
  • Send handwritten notes to clients (new schedulers/check ins/etc)
  • Packing and shipping gifts (new user/holiday/quarterly gifts)
  • Calendar Management:
  • Appointment setting
  • Coordinate and book client meetings
  • Travel arrangements
  • Restaurant reservations
  • Expense Report
  • Continue and build outside vendor relationships
  • Increased support while AE is on vacation

 

CLIENT SUPPORT SPECIALIST LOCATION:

Fully Remote

CLIENT SUPPORT SPECIALIST SHIFT:

9:00am – 5:00pm EST

Requirements:

Bachelor’s degree preferred. Candidate must have excellent written and verbal communication skills, experience with Microsoft Office products. Experience with Salesforce a plus. Strong attention to detail and excellent customer service skills required.

 

To Apply: Please click Apply Now

Regional Calendar Manager (Monday-Friday 10am-6pm EST) Fully Remote

SUMMARY:

The Floating Regional Calendar Manager is responsible for the overall management of the reporter calendars. The manager will review the upcoming calendar and assign reporters to jobs taking into consideration skill-set, client preferences, and resource availability for various calendars as necessary. The manager must possess a positive attitude with empathy and excellent negotiating and compromising skills. The manager must be sensitive and reactive to an always changing calendar. The manager must have strong analytical and forecasting skills to plan for fluctuations in the calendar and resource availability. The manager must be available after-hours to address last minute changes to the calendar. The manager must have strong organizational skills to keep track of reporter/client preferences and restrictions. The manager must be an excellent communicator and work well with all types of personalities.

REGIONAL CALENDAR MANAGER ESSENTIAL FUNCTIONS:

Management Duties:

  • Regularly monitor and manage reporter availability through Xoyondo or a similar solution
  • Analyze and forecast upcoming calendar for hard-to-cover jobs
  • Formulate workflow to account for resources that do not use doodle
  • Manage automated Scheduling alerts to increase department efficiency
  • Work in conjunction with the department manager to fulfill last minute requests and changes to the schedule
  • Work with Director of Reporting to onboard new reporters, relay coverage and reporter issues
  • Assist with training and mentoring of other department members
  • Available after-hours and weekends for last minute changes to the calendar
  • Seek out feedback and implement changes as needed to increase reporter satisfaction
  • Continue to build/develop rapport with reporters (i.e. – attend local reporter events)
  • Identifying clients/jobs that can be assigned digital reporters
  • Staying up-to-date with reporter preferences
  • Interdepartmental communication: Late lists, reporter availability changes, etc.
  • Planning for fluctuations in calendar and reporter availability
  • Problem solves difficult situations and clients without guidance or oversight.
  • Participate in emergency phone rotation
  • Identify and implement efficiencies
  • Reviews the notes for upcoming jobs to identify potential hurdles or opportunities to go above and beyond and provide the reporter with the appropriate information
  • Collaborates with other managers/departments
  • Assist colleagues with day-to-day functions: answering phones, scheduling resources, data entry, responding to e-mails, confirming job details, sending out job sheets.
  • Other duties as assigned

REGIONAL CALENDAR MANAGER LOCATION:

Fully Remote

REGIONAL CALENDAR MANAGER SHIFT:

10:00am – 6:00pm EST

 
Requirements:
  • At least 3 years of experience required, with proven ability to manage reporter and client expectations.
  • Litigation support experience a plus
  • Analytical and problem-solving skills, decision-making skills, good judgment and flexible work schedule.
  • Must have a client service oriented, team-spirited, positive personality
  • Must be able to work in a professional and confidential environment
  • Strong multi-tasking skills
  • Proficient in Microsoft Office

 

To Apply: Please click Apply Now

Director of Marketing (Fully Remote)

SUMMARY:

The Director of Marketing will be responsible for the ownership of our organization’s marketing strategy, including the company’s advertising, content marketing, lead generation and reporting and analytics. The incumbent will drive the innovation, development, and execution of marketing initiatives that assist the business in achieving its core strategic business and revenue goals. This position will oversee the management of corporate social media strategy, enablement of sales advocacy, and digital marketing campaigns. The Director will be responsible for driving the overall growth of our company’s presence, position, and engagement. Additionally, the Director is tasked with building a high performing marketing team, including a digital marketing manager and other marketing positions as required.

 

DIRECTOR OF MARKETING ESSENTIAL FUNCTIONS:

  • Lead all marketing efforts, including brand management, internal and external messaging, lead generation, collateral, digital and social media, and outreach campaigns 
  • Work closely with the Sales Director and sales team to develop successful strategies and campaigns that attract new clients and maintain existing relationships
  • Work closely with the Director of Court Reporting to develop recruiting efforts, education campaigns, webinars, podcasts, and meaningful relationships
  • Oversee the development of national and global marketing campaigns through the creation and editing of marketing copy on brochures, website landing pages, media buys, and emails
  • Oversee creation of collateral including the International Deposition Guide, Planet Overviews, Country Brochures, Infographics, Proposals, and more
  • Ensure website information is up-to-date and accurate, including country/city contact information, travel tips, and local highlights
  • Manage all website analytics, updates, and vendors to ensure accurate information, design modernization, search engine optimization, and optimal user experience
  • Oversee vendor and partner relationships to maintain and improve marketing technologies, media buying, and other services, including Salesforce, Pardot, BrightEdge, Law.com and more 
  • Ensure marketing message is conveyed clearly and delivered properly to prospects.
  • Continually analyze marketing copy, suggest potential improvements, and report on results to sales and marketing teams
  • Keep up with industry trends and best practices, mentor marketing team, provide training opportunities for team members
  • Supervise a marketing team, including hiring, training, workloads, schedules, and deadlines
  • Lead and grow marketing team, include providing motivation, inspiration, and growth opportunities 
  • Create internal marketing communication pieces 
  • Complete other duties at the discretion of managing partners

 

DIRECTOR OF MARKETING LOCATION:

Fully Remote

 

Requirements
  • Outstanding verbal/written communication, proofreading, editing, interpersonal, and organizational skills, and the ability to work both independently and as a part of a team
  • Bachelor’s degree in Marketing, Communications, or Business or similar field preferred
  • 5-7 years’ experience in marketing leadership, B2B experience preferred
  • Strong understanding of current marketing concepts, strategy, and best practices
  • Hands on experience with WordPress, Salesforce, and Pardot or other similar systems preferred
  • Comfortable working in a fast paced environment and company sales revenue of at least $50 million

 

KNOWLEDGE & SKILLS:

  • Highly creative with experience in support of the development of marketing materials that engage, inform, and motivate
  • Ability to analyze marketing content and make recommendations for future topics
  • Ability to write and edit content including blogs, brochures, and email

 

To Apply: Please click Apply Now

Billing Specialist (Monday-Friday 12pm-8pm EST) Fully Remote

SUMMARY:

The Billing Specialist compiles, manages, and executes client billing and vendor payment; answer inquiries from clients, staffs and vendors; responsible for data accuracy; observes confidentiality of client data.

BILLING SPECIALIST ESSENTIAL FUNCTIONS:

  • Compile and process a high volume of invoices to clients
  • Problem solves complex billing scenarios
  • Research and respond to client and vendor inquiries
  • Responsible for accurate accounting documentation
  • Responsible for payment to vendors
  • Identify and resolve accounting discrepancies
  • Effectively interact and communicate with attorneys, secretaries and other clients
  • Respond to internal and external inquiries in a timely manner
  • Assist collection and accounts receivable department
  • Observe confidentiality of client data
  • Assist with special projects as needed
  • Flexibility to work additional hours if required
  • Perform other duties as assigned

 

BILLING SPECIALIST LOCATION:

Fully Remote

BILLING SPECIALIST SHIFT:

8:00am – 4:00pm EST, 9:00am – 5:00pm EST, or 12:00pm – 8:00pm EST

BILLING SPECIALIST COMPENSATION:

$21.64 – $26.45 per hour

 
Requirements
  • Bachelor’s Degree and or two years’ experience
  • Proficiency in MS Office Suite
  • Must be detail oriented and organized
  • Must be a team player
  • Ability to work with a high degree of accuracy

 

To Apply: Please click Apply Now

Billing Specialist (Monday-Friday 10am-6pm EST) Fully Remote

SUMMARY:

The Billing Specialist compiles, manages, and executes client billing and vendor payment; answer inquiries from clients, staffs and vendors; responsible for data accuracy; observes confidentiality of client data.

BILLING SPECIALIST ESSENTIAL FUNCTIONS:

  • Compile and process a high volume of invoices to clients
  • Problem solves complex billing scenarios
  • Research and respond to client and vendor inquiries
  • Responsible for accurate accounting documentation
  • Responsible for payment to vendors
  • Identify and resolve accounting discrepancies
  • Effectively interact and communicate with attorneys, secretaries and other clients
  • Respond to internal and external inquiries in a timely manner
  • Assist collection and accounts receivable department
  • Observe confidentiality of client data
  • Assist with special projects as needed
  • Flexibility to work additional hours if required
  • Perform other duties as assigned

 

BILLING SPECIALIST LOCATION:

Fully Remote

BILLING SPECIALIST SHIFT:

8:00am – 4:00pm EST, 9:00am – 5:00pm EST, or 12:00pm – 8:00pm EST

BILLING SPECIALIST COMPENSATION:

$21.64 – $26.45 per hour

 
Requirements
  • Bachelor’s Degree and or two years’ experience
  • Proficiency in MS Office Suite
  • Must be detail oriented and organized
  • Must be a team player
  • Ability to work with a high degree of accuracy

 

To Apply: Please click Apply Now

Client Services Specialist (Sunday-Thursday 2pm-10pm EST) Fully Remote

SUMMARY:

The Client Services Specialist is responsible for monitoring the production email folders, promptly responding to all client requests, fielding all production and billing related phone calls, assisting with client issues and disputes, tracking in and prioritizing jobs, distributing rough draft transcripts, and providing cost estimates to clients and the production department.

ESSENTIAL FUNCTIONS:

  • Field all client and reporter related phone calls and emails
  • Monitor production table and rush board and prioritize jobs in order of due date
  • Research client issues and billing-related disputes to address client concerns and reach a positive resolution.
  • Provide estimated transcript/job costs to clients and production department
  • Review and track in final transcript files received from reporters
  • Format and distribute rough draft transcripts to clients as needed
  • Enter job notes in Reporter Base – any update to the job process should be documented
  • Enter case/firm/contact notes in Reporter Base
  • Aid in the Translation process: including responding to inquiries, assigning resources, and producing.
  • Aid in the Transcription process including providing estimated costs and delivery options.
  • Other duties as assigned

QUALIFICATIONS:

Bachelor’s degree and/or experience in an office or customer-service setting preferred.  Candidate must have excellent written and verbal communication skills, proficiency in mathematics, and experience with Microsoft Office products. Strong attention to detail, analytical skills, and excellent customer service skills required.

To Apply: Please click Apply Now

Client Services Specialist (Monday-Friday 12pm-8pm EST) Fully Remote

SUMMARY:

The Client Services Specialist is responsible for monitoring the production email folders, promptly responding to all client requests, fielding all production and billing related phone calls, assisting with client issues and disputes, tracking in and prioritizing jobs, distributing rough draft transcripts, and providing cost estimates to clients and the production department.

ESSENTIAL FUNCTIONS:

  • Field all client and reporter related phone calls and emails
  • Monitor production table and rush board and prioritize jobs in order of due date
  • Research client issues and billing-related disputes to address client concerns and reach a positive resolution.
  • Provide estimated transcript/job costs to clients and production department
  • Review and track in final transcript files received from reporters
  • Format and distribute rough draft transcripts to clients as needed
  • Enter job notes in Reporter Base – any update to the job process should be documented
  • Enter case/firm/contact notes in Reporter Base
  • Aid in the Translation process: including responding to inquiries, assigning resources, and producing.
  • Aid in the Transcription process including providing estimated costs and delivery options.
  • Other duties as assigned

QUALIFICATIONS:

Bachelor’s degree and/or experience in an office or customer-service setting preferred.  Candidate must have excellent written and verbal communication skills, proficiency in mathematics, and experience with Microsoft Office products. Strong attention to detail, analytical skills, and excellent customer service skills required.

To Apply: Please click Apply Now

Domestic Scheduling Case Manager (Monday-Friday 11am-7pm EST) Fully Remote

SUMMARY:

The Domestic Scheduling Case Manager coordinates the deposition scheduling process for complex cases with depositions taking place in the U.S. and Canada. The Case Manager establishes new and existing client relationships by demonstrating company expertise, responding to inquiries via telephone and email, documenting actions, and taking care of all logistical arrangements for the benefit of the client.

This position requires impeccable customer service from the initial request through delivery, as well as poise and professionalism in handling last-minute needs. Attention to detail and the ability to communicate effectively and thoroughly must come second nature to those occupying this position. Problem-solving skills and a positive, “can-do” attitude are essential.

ESSENTIAL FUNCTIONS:

  • Professionally and personably responds to client questions and service requests via email and/or phone
  • Monitors Scheduling email folder throughout shift, paying specific attention to correspondence from clients that are designated as “case managed” and complex requests as determine by internal standards.
  • Enters data into database software (Reporter Base) with extreme detail on a job, firm, contact, and case level, keeping in mind the effect of those details on upcoming jobs and overall client service
  • Reserves conference rooms and meeting locations for clients
  • Works with the Calendar department to assign resources for legal proceedings
  • Sends confirmations to clients and resources via email
  • Communicates clearly to ensure the correct services requested by clients are delivered
  • Pays close attention to job details and performs quality control checks on the work of team members
  • Communicates important case and job details to other departments, and within the Scheduling department, as needed.
  • May assist in training other colleagues, and at the very least is expected to be a resource for other team members to go to with questions and problems
  • Document case and/or firm standing orders in database
  • Save all standing order forms and case orders to case file
  • Facilitates electronic exhibit sharing for clients and resources on remote/virtual depositions

 

QUALIFICATIONS:

  • 4 year college degree and a minimum of 4 years in a customer service and/or legal environment.
  • Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
  • Strong attention to detail required.
  • Must have a team-spirited, positive personality.
  • Must be able to work in a professional and confidential environment.

 

To Apply: Please click Apply Now

International Scheduling Case Manager (Monday-Friday 12pm-8pm EST) Fully Remote

SUMMARY:

The International Scheduling Case Manager coordinates the deposition scheduling process for complex cases involving Fortune 500 companies. The case manager establishes new and existing client relationships by demonstrating company expertise, responding to inquiries via telephone and email, documenting actions, and taking care of all logistical arrangements for the benefit of the client.

This position revolves around providing impeccable customer service from the initial request for services through delivery, and also requires poise and professionalism in handling last-minute needs.  

 

ESSENTIAL FUNCTIONS:

  • Responds to client inquiries by carefully listening to the needs of the client, gathering and researching information, and responding professionally and personably.
  • Establishes rapport with clients, court reporters, videographers, interpreters and domestic and overseas vendors by demonstrating expertise, empathy, and a “can-do” attitude.
  • Researches International laws and regulations regarding taking depositions. Routinely updates job knowledge by conducting case research, court filings, and industry trends.
  • Communicates important client information and client needs to other departments as necessary (including but not limited to the sales, production, billing, etc.).
  • Prepares and presents agreements and rate sheets and makes recommendations based on client needs.
  • Creates and maintains computer files and to-do tasks to ensure fulfillment of time-sensitive client requirements.
  • Additional Functions: Monitors International Scheduling email folder throughout the day and answers phones. Enters data into legal support software (Reporter Base). Assists Marketing with monthly newsletters and annual updates to the International Deposition Guide; completes credit card reconciliations and reports for job related expenses; updates internal manuals, templates and processes as needed; other duties as assigned.

 

QUALIFICATIONS:

College degree and several years of work experience. Excellent written and verbal communication skills, meticulous attention to detail, and ability to multi-task effectively are required. Also valued is flexibility, a proactive attitude, strong critical thinking skills, and willingness to consistently go above and beyond for clients, colleagues, and resources. Opportunity for creativity and “thinking outside the box”!

 

To Apply: Please click Apply Now

Video & Technical Customer Support Manager (Monday-Friday 9am-5pm EST) Fully Remote

SUMMARY:

The Video & Technical Customer Support Manager is responsible for overseeing Planet Depos’ Video Production department, which provides a full suite of postproduction services to PD’s clients, including syncing video testimony to the written transcript, video editing and clip creation, and file conversion to a variety of video formats and media packages.

This position requires a versatile individual with a strong leadership and technical background, great attention to detail, and excellent verbal and written communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure. This position requires the ability to act decisively in important situations using discretion and independent judgment, easily grasp technical and legal concepts, and solve problems in a professional and timely manner.

 

ESSENTIAL FUNCTIONS:

  • Lead and direct staff to ensure the department is operating efficiently and providing impeccable customer service to clients, resources and colleagues.
  • Oversee daily operations and analyze workflow to meet priorities and objectives of department.
  • Conduct hiring, training, and performance management to ensure staff competency and achievement of department goals; develop team members through coaching, career development mentoring, and motivational techniques.
  • Track performance levels and generate monthly metric reports.
  • Conduct annual employee performance reviews and monthly check-in’s.
  • Create training curriculums and hold training sessions. Conduct monthly department meetings.
  • Foster a cohesive team environment and plan team-building events.
  • Formulate and carryout departmental policies and operating procedures.
  • Review and approve timesheets and PTO requests. Regularly monitor OT.
  • Plan for fluctuations in staffing to ensure adequate department coverage.
  • Collaborate with other managers to improve communications, increase efficiency, and foster cross team partnership.
  • Oversee the administration of the company’s synching and video editing platforms. Act as a subject matter expert as it relates to these softwares.
  • Initiate and implement programs and technology advancements to improve service levels and overall operational efficiency.
  • Identify inefficiencies and recommend cost-effective technology-based solutions for office and client use.
  • Oversee the video production quality control process through the full lifecycle: from video track in, conversion, syncing and editing to final production to clients.
  • Ensure all client and resource phone calls and emails are being responded promptly and the video production team is consistently demonstrating PD’s commitment to impeccable customer service.
  • Monitor video rush board and prioritize jobs in order of due date.
  • Regularly communicate with PD’s Litigation Technology Manager regarding issues with in-house and I/C Videographer files.
  • Handle urgent after-hours/weekend issues.
  • Perform other duties as assigned.

 

QUALIFICATIONS:

  • At least 5 years of video production and/or technical experience required.
  • Proven ability to lead a team with at least 3 years of previous supervisory/management experience.
  • Analytical and problem-solving skills, decision-making skills, good judgment and flexible work schedule.
  • A strong aptitude towards technology (information technology, web-based systems or videography).
  • Must have a customer-service background, with great attention to detail and excellent verbal and written communication skills.
  • Must be motivated, organized, and work well under pressure.
  • Must be able to work well without direct supervision.
  • Must have a strong sense of urgency and ability to prioritize.

 

To Apply: Please click Apply Now

Client Services Host, Washington, D.C

SUMMARY:

A Client Services Host is responsible for maintaining our offsite offices and providing impeccable customer service to our clients and resources that utilize those offices.   This role is expected to respond to any client request, provide the main office with detailed information related to the attendees, and perform other administrative duties as assigned. Additionally, as Client Services Hosts will often have to make copies, send faxes, scan documents or connect clients to a videoconferencing event, technical ability is a plus.

ESSENTIAL FUNCTIONS:

Client Support:

  • Arrive to the job site on time and dressed professionally
  • Assign the day’s jobs to a specific room and look up the expected clients online so you can greet them by name
  • Ensure that the office is clean, organized and well-stocked at the start and end of each day
  • Make any possible improvements to the office before clients arrive
  • Upon client arrival, show them to their assigned room and ask if there are any refreshments needed
  • Know how to use the office equipment provided in order to make copies, send faxes, scan documents, bake cookies, and any other client request
  • Encourage clients to provide feedback on the ipads
  • Maintain close contact with the main office during the day, advising of client requests, job conclusions and other information as needed
  • Perform videoconference tests and other tasks as directed during the day
  • Identify ways to continuously improve the office during the day and take action
  • After all jobs have concluded, check with the scheduling department before leaving
  • Complete and submit a hosting checklist at the end of the day
  • Other duties as assigned

QUALIFICATIONS:

  • Be extremely punctual
  • Be well organized
  • Must be able to lift at least 50 pounds
  • Have a reasonable aptitude towards technology plus a willingness to learn new technological skills
  • Must have a sales-oriented, team-spirited, positive personality
  • Must be able to work in a professional and confidential environment
  • Must have reliable transportation, with insurance, as candidates will be required to travel to and from offices
  • Must be flexible in scheduling time as needed. Some extended weekday hours should be expected. Weekends are rare, but possible. Must be open to weekday travel as needed
  • Must be able to work well without direct supervision

 

To Apply: Please click Apply Now

Digital Court Reporter, Atlanta, GA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, San Francisco, CA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Waldorf, MD

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Virginia Beach, VA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, DMV Area (D.C, Maryland, Virginia)

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Charlottesville, VA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Phoenix, AZ

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Lynchburg, VA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Milwaukee, WI

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Seattle, WA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Portland, OR

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Minneapolis, MN

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Manchester, NH

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Columbia, SC

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Charlotte, NC

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Domestic Scheduling Case Manager (Various Shifts) Fully Remote

SHIFTS: 8am-4pm; 9am-5pm; 3pm-11pm EST

SUMMARY:

The Domestic Scheduling Case Manager coordinates the deposition scheduling process for complex cases with depositions taking place in the U.S. and Canada. The Case Manager establishes new and existing client relationships by demonstrating company expertise, responding to inquiries via telephone and email, documenting actions, and taking care of all logistical arrangements for the benefit of the client.

This position requires impeccable customer service from the initial request through delivery, as well as poise and professionalism in handling last-minute needs. Attention to detail and the ability to communicate effectively and thoroughly must come second nature to those occupying this position. Problem-solving skills and a positive, “can-do” attitude are essential.

 

ESSENTIAL FUNCTIONS:

  • Professionally and personably responds to client questions and service requests via email and/or phone
  • Monitors Scheduling email folder throughout shift, paying specific attention to correspondence from clients that are designated as “case managed” and complex requests as determine by internal standards.
  • Enters data into database software (Reporter Base) with extreme detail on a job, firm, contact, and case level, keeping in mind the effect of those details on upcoming jobs and overall client service
  • Reserves conference rooms and meeting locations for clients
  • Works with the Calendar department to assign resources for legal proceedings 
  • Sends confirmations to clients and resources via email
  • Communicates clearly to ensure the correct services requested by clients are delivered
  • Pays close attention to job details and performs quality control checks on the work of team members 
  • Communicates important case and job details to other departments, and within the Scheduling department, as needed.
  • May assist in training other colleagues, and at the very least is expected to be a resource for other team members to go to with questions and problems
  • Document case and/or firm standing orders in database
  • Save all standing order forms and case orders to case file
  • Facilitates electronic exhibit sharing for clients and resources on remote/virtual depositions 

 

QUALIFICATIONS:

  • 4 year college degree and a minimum of 4 years in a customer service and/or legal environment.
  • Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
  • Strong attention to detail required.
  • Must have a team-spirited, positive personality.
  • Must be able to work in a professional and confidential environment.

 

To Apply: Please click Apply Now

Domestic Scheduling Coordinator (Various Shifts) Fully Remote

SHIFTS: 8:00am-4:00pm EST Monday-Friday; 2:00pm-10:00pm EST Monday-Friday

SUMMARY:

The Domestic Scheduling Coordinator coordinates the deposition scheduling process for clients taking depositions in the U.S. and Canada. This customer-service position revolves around providing impeccable customer service from the initial request through delivery and requires poise and professionalism in handling last-minute needs. Great attention to detail, great problem-solving skills, and a positive, “can-do” attitude are essential.

 

ESSENTIAL FUNCTIONS:

  • Promptly responds to client questions and service requests via email and/or phone.
  • Monitors Scheduling email folder throughout shift.
  • Reserves conference rooms and meeting locations for clients.
  • Works with the Calendar department to assign resources for legal proceedings.
  • Enters data into legal support software (Reporter Base) with high accuracy.
  • Sends confirmations to clients and resources via email.
  • Communicates clearly to ensure the correct services requested by clients are set up.
  • Pays close attention to job details and performs quality control checks on the work of team members. 
  • Communicates important job details to other departments, and within the Scheduling department, as needed.
  • Facilitates electronic exhibit sharing for clients and resources on remote/virtual depositions. 

 

QUALIFICATIONS:

  • 4 year college degree and a minimum of 2 years in a customer service and/or legal environment.
  • Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
  • Strong attention to detail required.
  • Must have a team-spirited, positive personality.
  • Must be able to work in a professional and confidential environment.

 

To Apply: Please click Apply Now

Client Services Specialist (Various Shifts) Fully Remote

SHIFTS: 8am-4pm; 9am-5pm; 3pm-11pm EST

SUMMARY:

The Client Services Specialist is responsible for monitoring the production email folders, promptly responding to all client requests, fielding all production and billing related phone calls, assisting with client issues and disputes, tracking in and prioritizing jobs, distributing rough draft transcripts, and providing cost estimates to clients and the production department.

ESSENTIAL FUNCTIONS:

  • Field all client and reporter related phone calls and emails
  • Monitor production table and rush board and prioritize jobs in order of due date
  • Research client issues and billing-related disputes to address client concerns and reach a positive resolution.
  • Provide estimated transcript/job costs to clients and production department
  • Review and track in final transcript files received from reporters
  • Format and distribute rough draft transcripts to clients as needed
  • Enter job notes in Reporter Base – any update to the job process should be documented
  • Enter case/firm/contact notes in Reporter Base
  • Aid in the Translation process: including responding to inquiries, assigning resources, and producing.
  • Aid in the Transcription process including providing estimated costs and delivery options.
  • Other duties as assigned

QUALIFICATIONS:

Bachelor’s degree and/or experience in an office or customer-service setting preferred.  Candidate must have excellent written and verbal communication skills, proficiency in mathematics, and experience with Microsoft Office products. Strong attention to detail, analytical skills, and excellent customer service skills required.

To Apply: Please click Apply Now

Operations Specialist (Various Shifts) Fully Remote

SHIFTS: 8am-4pm; 9am-5pm; 3pm-11pm EST

SUMMARY:

The Operations Specialist requires a versatile candidate with a strong customer-service background, great attention to detail and excellent technology and communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp technical concepts, and solve problems in a professional and timely manner. Primary responsibilities will include monitoring and promptly responding to urgent calls and emails received through PD’s public emails folders and processing final transcripts.

ESSENTIAL FUNCTIONS:

  • Read and promptly respond to urgent emails received in the public folders (Client Services, Video, Domestic and International Scheduling, Tech Support) during off-business hours. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
  • Receive phone calls through the after-hours emergency line. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
  • Establish rapport with domestic and international clients, court reporters, videographers, interpreters and vendors by demonstrating expertise, empathy and a “can-do” attitude.
  • Support other departments with calls and emails during their peak hours or as needed. Support other departments with pending tasks as assigned.
  • Enter job notes in Reporter Base and/or Trello – any update to the job process should be documented
  • Other duties as assigned.

 

QUALIFICATIONS:

Bachelor’s degree or a minimum of 3 years in a customer-service environment. Analytical and problem-solving skills and good judgment. Working knowledge of Microsoft Office programs. A willingness to learn the processes and protocols of multiple departments. Must be able to work in a professional and confidential environment.

To apply: Please click Apply Now

Why Work at Planet Depos?

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PD has been a great company to join. The support and training I have received have been very informative and helpful and I appreciate the support I have received from my supervisor. The office environment is good, everyone is very nice and I enjoy working with my colleagues.

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It’s abundantly clear that PD has an investment in each of its employees and strives to encourage everyone to give their best. In return, PD offers opportunities to find where you may fit the best within the organization and utilize your skill set to its fullest.

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I believe that the PD philosophy is outstanding. I love that PD is so progressive in growing the business. In our industry, when most others are just happy with the status quo, it’s so refreshing to see the enthusiasm and eagerness spreading from PD out to the reporting community

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I truly believe that this is a great company and that I have a great job with unlimited growth potential. I am grateful to work with an organization and in an environment that thrives in the way that it does. Personally, working here actually gives me hope for a bright future, compared to other places I’ve worked, where there wasn’t an ounce of hope to be found. This company feels different and I like it.

Want to work with us? Great! Click the button below to apply.

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