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We’re looking for talented people,

Like you!

Planet Depos is a family-owned court reporting company. We have been in business since 2009 and are growing at a rapid pace. Starting with only two employees, we are now over 130 and have expanded all over the U.S. and into Europe and Asia. We are run by smart, energetic entrepreneurs and are looking for talented individuals to be part of our growth into the future.

Looking for benefits? We’ve got you covered.

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Health & Welfare

Health and income protection packages that will keep you secure and happy.

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Paid Time Off

Take time off. Go out and explore the world. Come back refreshed.

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Community

Softball league, company picnics, team lunches, and more.

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Retirement

401k plan with generous match to help prepare for your future.

Current Openings:

Receptionist, Rockville, MD

SUMMARY:

Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate staff, greeting visitors, as well as additional clerical duties.

ESSENTIAL FUNCTIONS:

  • Answers telephones and directs the caller to the appropriate team member
  • Greets and directs visitors
  • Receives mail
  • Takes and retrieves messages.
  • Provides callers with information such as company address, directions, company fax numbers, company website and other related information
  • Assists with other related clerical duties such as photocopying, faxing, filing and invoicing
  • Assists with special projects in various departments
  • Data entry
  • Reviews job sheets from Scheduling
  • Assigns jobs to specific conference rooms and prepares accordingly
  • Ensures that the office is clean, organized and well-stocked at the start and end of each day
  • Performs videoconference tests and other tasks as directed during the day
  • Completes and submits hosting checklist at the end of the day
  • Processes errata sheets and transcripts as assigned from the Production Department
  • Other duties as assigned
  •  

QUALIFICATIONS:

  • Associate’s degree.
  • Two years of related experience
  • Clear and pleasant speaking voice
  • Strong customer service, communication and interpersonal skills

 

Operations Specialist (Sunday-Thursday 11PM-7AM) Rockville, MD

SHIFT & HOURS: SUNDAY – THURSDAY 11PM – 7AM

SUMMARY:

The Operations Specialist requires a versatile candidate with a strong customer-service background, great attention to detail and excellent technology and communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp technical concepts, and solve problems in a professional and timely manner. Primary responsibilities will include monitoring and promptly responding to urgent calls and emails received through PD’s public emails folders and processing final transcripts.

ESSENTIAL FUNCTIONS:

  • Read and promptly respond to urgent emails received in the public folders (Client Services, Video, Domestic and International Scheduling, Tech Support) during off-business hours. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
  • Receive phone calls through the after-hours emergency line. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
  • Establish rapport with domestic and international clients, court reporters, videographers, interpreters and vendors by demonstrating expertise, empathy and a “can-do” attitude.
  • Support other departments with calls and emails during their peak hours or as needed. Support other departments with pending tasks as assigned.
  • Enter job notes in Reporter Base and/or Trello – any update to the job process should be documented
  • Other duties as assigned.

 

QUALIFICATIONS:

Bachelor’s degree or a minimum of 3 years in a customer-service environment. Analytical and problem-solving skills and good judgment. Working knowledge of Microsoft Office programs. A willingness to learn the processes and protocols of multiple departments. Must be able to work in a professional and confidential environment.

To apply: Please click on the Apply Now button below.

Location & Exhibit Specialist, Rockville, MD

SUMMARY:

The Location & Exhibit Specialist works to support the Scheduling Department with locating and booking locations for clients to hold meetings, depositions, etc. and will include some data entry.  The position will also support the Scheduling Department by handling logistic related to the coordination of exhibits that are to be presented at scheduled proceedings. This position is primarily focused on internal customer service and is minimally client facing.   It requires initiative, efficiency, tenacity, strong organization and excellent communication.

ESSENTIAL FUNCTIONS:

  • Responds to client requests for service in a timely manner
  • Organizes requests in priority order and addresses them accordingly
  • Tracks, organizes and distributes exhibits electronically
  • Coordinates printing, shipping, delivery of physical exhibits
  • Reserves conference rooms and meeting location for clients
  • Tracks contract status for room reservations
  • Confirms location reservations the day prior to jobs taking place
  • Enters pertinent data into case management software
  • Communicates clearly to ensure all requirements are met within the scope of the job
  • Monitors department’s email inbox for incoming inquiries and enters jobs as necessary
  • Works with the department as a team
  • Other duties as assigned

QUALIFICATIONS:

  • Strong English Skills (Written & Oral)
  • Strong customer service experience
  • Strong initiative, attention to detail and organization skills
  • Hospitality experience a plus

 

To Apply: Please click the Apply Now button.

Senior Accounts Receivable Collection Specialist

SUMMARY:

We are looking for a highly motivated and data-driven Senior Accounts Receivable Collection Specialist to join our growing team. In this role, you will initiate contact with customers regarding their past due balances to secure payment, as well as conduct complex research of accounts for discrepancies and investigate accounts receivable variances. You will also assist with account reconciliations, payment applications and other accounting projects as needed. This role provides the best possible customer experience during the accounts receivable collection process.

You are a great fit if you are self-driven, highly organized, and an enthusiastic team player! 

ESSENTIAL FUNCTIONS:

  • Analyze and monitor account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, or potentially overdue
  • Contact customers via e-mail and phone to discuss overdue balances and encourage timely payments
  • Monitor accounts daily and identify outstanding account receivables
  • Assist with customer account reconciliation and investigate historical data for balances.
  • Providing customer service regarding collection issues, process customer refunds, review account adjustments and resolve client discrepancies and short payments
  • Prepare and present reports on collection activities and progress
  • Process customer payments and maintain cash receipts records
  • Handle accounts receivable calls and correspondences in a fast-paced goal-oriented environment
  • Resolve with billing challenges and customer credit challenges
  • Assist with account receivable reconciliations
  • Accountable for reducing delinquency for assigned accounts
  • Perform other accounts receivable collection duties as assigned

QUALIFICATIONS:

  • BA/BS (Accounting, Finance, or another business-relevant degree) OR
  • 4+ years of collections experience, preferably in the legal service industry
  • Knowledge of collection laws and regulations
  • Experience with Excel and Google Docs
  • Excellent written and verbal communication skills
  • Must be able to work in a professional and confidential environment.

 

To Apply: Please click the Apply Now button.

Client Services Host, Baltimore, MD

SUMMARY:

A Client Services Host is responsible for maintaining our offsite offices and providing impeccable customer service to our clients and resources that utilize those offices. This role is expected to respond to any client requests, provide the main office with detailed information related to the attendees, and perform other administrative duties as assigned. Additionally, as Client Services Hosts will often have to make copies, send faxes, scan documents or connect clients to a videoconferencing event, technical ability is a plus.

ESSENTIAL FUNCTIONS:

Client Support:

  • Review job sheets from Scheduling in advance of  assignment
  • Arrive to the job site on time and dressed professionally
  • Assign the day’s jobs to a specific room and look up the expected clients online so you can greet them by name
  • Ensure that the office is clean, organized and well-stocked at the start and end of each day
  • Make any possible improvements to the office before clients arrive
  • Upon client arrival, show them to their assigned room and ask if there are any refreshments needed
  • Know how to use the office equipment provided in order to make copies, send faxes, scan documents, bake cookies, and any other client request
  • Encourage clients to provide feedback on the ipads
  • Maintain close contact with the main office during the day, advising of client requests, job conclusions and other information as needed
  • Perform videoconference tests and other tasks as directed during the day
  • Identify ways to continuously improve the office during the day and take action
  • After all jobs have concluded, check with the scheduling department before leaving
  • Complete and submit a hosting checklist at the end of the day
  • Other duties as assigned

QUALIFICATIONS:

  • High School Diploma
  • Be extremely punctual
  • Be well organized
  • Must be able to lift at least 50 pounds
  • Have a reasonable aptitude towards technology plus a willingness to learn new technological skills
  • Must have a sales-oriented, team-spirited, positive personality
  • Must be able to work in a professional and confidential environment
  • Must have reliable transportation, with insurance, as candidates will be required to travel to and from offices
  • Must be flexible in scheduling time as needed. Some extended weekday hours should be expected. Weekends are rare, but possible. Must be open to weekday travel as needed
  • Must be able to obtain DC, MD and VA notaries
  • Must be able to work well without direct supervision

To Apply: Please click the Apply Now button.

Digital Court Reporter, Northern Virginia

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Billing Specialist, Rockville, MD

SUMMARY:

The billing specialist compiles, manages, and executes client billing and vendor payment; answer inquiries from clients, staffs and vendors; responsible for data accuracy; observes confidentiality of client data.

ESSENTIAL FUNCTIONS:

  • Compile and process a high volume of invoices to clients
  • Problem solves complex billing scenarios
  • Research and respond to client and vendor inquiries
  • Responsible for accurate accounting documentation
  • Responsible for payment to vendors
  • Identify and resolve accounting discrepancies
  • Effectively interact and communicate with attorneys, secretaries and other clients
  • Respond to internal and external inquiries in a timely manner
  • Assist collection and accounts receivable department
  • Observe confidentiality of client data
  • Assist with special projects as needed
  • Flexibility to work additional hours if required
  • Perform other duties as assigned

QUALIFICATIONS:

  • Bachelor’s Degree and or two years’ experience
  • Proficiency in MS Office Suite
  • Must be detail oriented and organized
  • Must be a team player
  • Ability to work with a high degree of accuracy

To Apply: Please click on the Apply Now button.

Video and Transcripts Production Specialist, Rockville, MD

SUMMARY:

The Production Specialist is responsible for monitoring the Video email folder, promptly responding to client requests, fielding video production related phone calls, supporting the Video team with track in, conversion, edits and syncing of video files. They will also format and produce final transcripts to clients.

ESSENTIAL FUNCTIONS:

Video

  • Field video production related calls/emails, demonstrating PD’s commitment to impeccable customer service
  • QC and track in video files received from in-house and contract videographers
  • Regular communication with Litigation Technology Department regarding video deliverables
  • Assist with Production of Video files to clients:
    • Monitor video production board and prioritize jobs in order of due date
    • Assist with daily track-in of video files, including file conversion and database updates
    • Producing video orders in various formats (electronically and hard copy DVD’s)
    • Conducting video edits
  • Ensure accurate entries are made in the database with job updates and submit paperwork to billing department as necessary
  • Complete weekly audit for outstanding video files
  • Track in and production of videoconference recordings

Transcripts

  • Prioritize and process transcripts in order of due date and in accordance with federal, state and local guidelines
  • Communicate with reporters regarding transcript status, orders and client requests
  • Convert transcript files into various load file types and link exhibits to same
  • Create and send errata sheets according to federal, state and local requirements
  • Email and upload transcript files to clients’ online repository
  • Ship hardbound transcripts, exhibits and videos to clients
  • Promptly respond to client questions and requests via email and/or phone
  • Submit billing processing form to billing department with job specifications
  • Enter job notes in Reporter Base – any update to the job process should be documented
  • Other duties as assigned

QUALIFICATIONS:

  • College degree or a minimum of 2 years in a customer service environment.
  • Must possess strong customer service, communication and technical skills.
  • Must have a team-spirited, positive personality.
  • Must be able to work in a professional and confidential environment.
  • Strong aptitude towards technology and willingness to learn new technologies.

To Apply: Please click the Apply now button

Digital Court Reporter, Hagerstown, MD

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Harrisburg, PA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Charlotte, NC

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, St. Louis, MO

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Dayton, OH

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Denver, CO

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Chicago, IL

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Litigation Technology Supervisor

SUMMARY:
The Litigation Technology Supervisor is responsible for developing, training and overseeing the department staff for their area, as well as upholding the core company value of impeccable customer service. The position requires a versatile individual with a strong leadership, technical and customer-service background, great attention to detail and excellent verbal and written communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure.

ESSENTIAL FUNCTIONS:

Personnel Management

  • Lead and direct staff to ensure the team is operating efficiently and providing impeccable customer service to clients, resources, and colleagues.
  • Review and approve timesheets and PTO requests. Regularly monitor OT.
  • Review and approve travel expenses.
  • Review employee expense reports and Amex reports for accuracy and submit to HR/Accounting.
  • Communicate daily with Scheduling department about employee availability and update shared availability calendar.
  • Hold regular one-on-one’s with staff.
  • Assist with interviewing, hiring and onboarding new staff.
  • Coach, mentor and develop staff. Assist with providing career development planning and opportunities.
  • Track employee performance and provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
  • Conduct formal employee performance reviews and schedule regular check-in’s throughout the year.
  • Foster a cohesive team environment and plan team-building events.

Operations

  • Adopt departmental policies and operating procedures and assist senior management with formulating new ones as Department expands.
  • Collaborate with the Scheduling department on a daily basis to ensure proper job/employee match and training/shadowing initiatives.
  • Review daily schedule and work closely with the Tech Support team to communicate any important job/technical information to the assigned employee.
  • Review employee notary and certification applications in various states, track status of pending applications and expirations. Work with staff to maintain all applicable notaries.
  • Track monthly mileage of team and provide a monthly mileage report to the Litigation Technology Manager.
  • Communicate job feedback & grades regularly to staff, working with the staff and Production to identify issues and implement improvements.
  • Surprise shadow staff on jobs to monitor their performance in the field.
  • Track staff working towards getting their AAERT certifications, managing their renewals and continuing education requirements and ensuring memberships and renewals are all done in compliance and in a timely fashion.
  • Work closely with the Tech Support team and Trainers to ensure staff has all appropriate equipment and ensure staff is fully trained on all their equipment.
  • Work in conjunction with the Training team to help develop training curriculums and hold regular training sessions.
  • Work in conjunction with the Tech Support team and Trainers to regularly review and update all training materials.
  • Handle urgent after-hours/weekend issues.

QUALIFICATIONS:

  • At least one year of leadership responsibility. Management experience in a team-oriented workplace preferred.
  • Analytical and problem-solving skills, decision-making skills, good judgment and flexible work schedule.
  • A strong aptitude towards technology (information technology, web-based systems or videography) plus a willingness to learn new technological skills
  • Must be able to work in a professional and confidential environment
Digital Court Reporter, Lakeland, FL

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video. They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation. Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Why Work at Planet Depos?

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PD has been a great company to join. The support and training I have received have been very informative and helpful and I appreciate the support I have received from my supervisor. The office environment is good, everyone is very nice and I enjoy working with my colleagues.

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It’s abundantly clear that PD has an investment in each of its employees and strives to encourage everyone to give their best. In return, PD offers opportunities to find where you may fit the best within the organization and utilize your skill set to its fullest.

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I believe that the PD philosophy is outstanding. I love that PD is so progressive in growing the business. In our industry, when most others are just happy with the status quo, it’s so refreshing to see the enthusiasm and eagerness spreading from PD out to the reporting community

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I truly believe that this is a great company and that I have a great job with unlimited growth potential. I am grateful to work with an organization and in an environment that thrives in the way that it does. Personally, working here actually gives me hope for a bright future, compared to other places I’ve worked, where there wasn’t an ounce of hope to be found. This company feels different and I like it.

Want to work with us? Great! Click the button below to apply.

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Planet Depos

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