The Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end. This includes submitting & receiving audio files for transcription, performing quality checks, formatting and certifying final transcript files for production, coordinating transcription job assignments, promptly responding to client requests, tracking deadlines, and updating job and/or case notes.

ESSENTIAL FUNCTIONS:

• Receive and track in audio and files from digital reporters
• Coordinate transcription assignments with resources and vendors
• Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
• Monitor department inbox to promptly respond to client questions and other requests 
• Field transcription-related phone calls and emails
• Maintain and update shared transcription calendars with deadlines
• Coordinate deliverables with production department
• Guide clients through the client-provided audio transcription request process, including providing cost estimates
• Enter job notes in Reporter Base – any update to the job process should be documented
• Perform transcription duties as needed 
• Edit, quality-check, and certify transcripts as needed
• Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or     utilization of technology.
• Other duties as assigned

COMPENSATION:
$50,000 annually

SHIFT:
Mon – Fri 1:00pm – 9:00pm EST

LOCATION:
Fully Remote

Requirements

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required. Transcription experience preferred. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.

EOE M/F/D/V

Description

Provides general office support with a variety of clerical activities and related tasks. The Receptionist is responsible for answering incoming calls, directing calls to appropriate staff, maintaining our offices, and providing great customer service to our clients and employees who use our offices. This role is expected to respond to any client request, and perform other administrative duties as assigned, including making copies, sending faxes, scanning documents and connecting clients to videoconferencing events.

RECEPTIONIST ESSENTIAL FUNCTIONS:

• Arrive to work in a timely manner dressed professionally
• Answers telephones quickly and kindly, and directs the caller to the appropriate team member 
• Provides callers with information such as company address, directions, company fax numbers, company website and other related information
• Ensure that offices are clean, organized and well-stocked at the start and end of each day
• Greets and directs clients and visitors as needed
• Receives mail and ensures it’s delivered to the proper party
• Reviews job sheets from Scheduling 
• Assigns jobs to specific conference rooms and prepares accordingly
• Ensures that the office is clean, organized and well-stocked at the start and end of each day
• Performs videoconference tests and other tasks as directed during the day
• Completes and submits hosting checklist at the end of the day
• Other duties as assigned 

RECEPTIONIST LOCATION:

Reporting to Tysons, VA and Greenbelt, MD with occasional travel to Washington, DC and Baltimore, MD

RECEPTIONIST SHIFT:

Core hours for this position are 9:00am-5:00pm EST. Hours will vary depending on job times. 

RECEPTIONIST COMPENSATION:

$18.00 – $20.00 per hour

BENEFITS:

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)
• Maternity Leave

Requirements

• Excellent customer service skills
• Great communication and interpersonal skills
• Flexible and adaptive when it comes to work schedule and tasks
• Ability to take initiative and problem solve
• Must be able to work in a professional and confidential environment
• Must be able to work flexible hours, including occasional extended weekdays and weekends 
• Must be open to weekday travel to various offices in DC, VA and MD

SUMMARY:

The Human Resources Manager plays a crucial role in driving Planet Depos’ (PD) success by fostering an employee-oriented, high-performance culture that emphasizes quality, productivity, and adherence to the highest customer service standards. This position is pivotal in managing the day-to-day operations of the Human Resources functions, ensuring the recruitment and continuous development of a superior workforce.

THE COMPANY:

Planet Depos is a global court reporting and litigation technology company, providing best-in-class services throughout the United States and abroad. Headquartered in Washington, D.C., with a worldwide presence, we are a forward-thinking, agile company, embracing the latest technologies to provide our clients with innovative, case-winning tools and unparalleled service.

At Planet Depos, we are driven by passion, challenging the status quo, and exceeding our clients’ expectations. We work with only the most elite professionals and handle all the heavy lifting for our clients, ensuring a seamless, surprise-free experience.

KEY RESPONSIBILITIES:

Strategic Human Resource Planning:

• Develop and implement HR strategies that align with the company’s business objectives. Address employee relations issues and manage conflicts effectively.

Recruitment and Staffing:

• Manage the new hire and onboarding process, collaborating with other departments (e.g., IT for workspace and equipment) to deliver an exceptional experience, ensuring smooth integration of employees into the team.
• Develop and implement recruitment strategies in collaboration with the executive team to meet the organization’s needs and goals.
• Post job ads on various platforms, including job boards, college career services offices, professional associations, and the company’s website.
• Review resumes, conduct initial screenings, and maintain a one-year filing system for qualified applications.
• Coordinate interviews, including scheduling and conducting phone screenings.
• Maintain an applicant tracking log and both paper and electronic files.

Performance Management:

• Implement performance management systems, including evaluations and development plans.
• Identify training needs, develop training programs, and ensure staff professional development.
• Payroll Processing and Expense Management:
• Train new employees in expense policies and procedures.
• Review monthly out-of-pocket expense reports for payroll payment.
• Process payroll for employees and 1099 contractors, including bonus/incentive pay, out-of-pocket expense reimbursements, tracking PTO, and benefit and 401k election changes.
• Lead employee benefit audits.

Compensation and Benefits:

• Oversee compensation and benefits programs, ensuring they remain competitive.
• Establish salary bands and ensure clarity in job roles and descriptions.
• Assist employees with enrollment and address any questions or issues that may arise.
• Assist employees with enrollment in benefits programs, including the Individual Coverage Health Reimbursement Arrangement (ICHRA), and address any questions or issues that may arise.
• Manage the administration of ICHRA, ensuring compliance with regulations and providing guidance to employees on its benefits.

Policy Formulation and Compliance:

• Develop and revise HR policies to ensure legal compliance.

Company Culture Champion:

• Mentor and coach company and HR department personnel.
• Plan and oversee company events.

Change Management:

• Lead organizational change initiatives and oversee the exit interview process.

Diversity and Inclusion:

• Advocate for and promote diversity within the workplace.

HR Metrics and Reporting:

• Utilize analytics to inform decision-making and measure HR effectiveness.

Legal Compliance:

• Ensure compliance with HR state and federal regulations and update policies and procedures as required.

Other Duties:

• Perform additional responsibilities as assigned.

LOCATION:

Fully Remote

SHIFT:

8:00am – 5:00pm EST Mon – Fri

COMPENSATION:

$100,000 – $125,000 annually

BENEFITS:

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)
• Maternity Leave

QUALIFICATIONS:

• Bachelor’s or master’s degree in human resource management, or equivalent combination of education and industry experience.
• Minimum of five years of experience in an office or administrative setting.
• Exceptional written and verbal communication skills.
• Proficient in Microsoft Office suite.
• Experience with Paylocity is a plus.
• SHRM and/or HRCI certification preferred.
• Strong attention to detail and excellent interpersonal abilities.
• Outstanding organizational skills and ability to maintain a high level of confidentiality.
• Ability to readily adapt to changing requirements.
• Strong sense of urgency and ability to prioritize.
• Proactive, driven, and enthusiastic about HR processes.
• Customer-minded approach to HR solutions and strategies.