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Like you!

Planet Depos is a family-owned court reporting company. We have been in business since 2009 and are growing at a rapid pace. Starting with only two employees, we are now over 130 and have expanded all over the U.S. and into Europe and Asia. We are run by smart, energetic entrepreneurs and are looking for talented individuals to be part of our growth into the future.

Looking for benefits? We’ve got you covered.

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Health & Welfare

Health and income protection packages that will keep you secure and happy.

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Paid Time Off

Take time off. Go out and explore the world. Come back refreshed.

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Community

Softball league, company picnics, team lunches, and more.

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Retirement

401k plan with generous match to help prepare for your future.

Current Openings:

Operations Specialist (Sunday-Thursday 11PM-7AM) Rockville, MD

SHIFT & HOURS: SUNDAY – THURSDAY 11PM – 7AM

SUMMARY:

The Operations Specialist requires a versatile candidate with a strong customer-service background, great attention to detail and excellent technology and communication skills. It is a fast-paced working environment so they must be motivated, organized and work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp technical concepts, and solve problems in a professional and timely manner. Primary responsibilities will include monitoring and promptly responding to urgent calls and emails received through PD’s public emails folders and processing final transcripts.

ESSENTIAL FUNCTIONS:

  • Read and promptly respond to urgent emails received in the public folders (Client Services, Video, Domestic and International Scheduling, Tech Support) during off-business hours. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
  • Receive phone calls through the after-hours emergency line. Handle through completion and communicate any necessary follow up to the necessary Department Managers.
  • Establish rapport with domestic and international clients, court reporters, videographers, interpreters and vendors by demonstrating expertise, empathy and a “can-do” attitude.
  • Support other departments with calls and emails during their peak hours or as needed. Support other departments with pending tasks as assigned.
  • Enter job notes in Reporter Base and/or Trello – any update to the job process should be documented
  • Other duties as assigned.

 

QUALIFICATIONS:

Bachelor’s degree or a minimum of 3 years in a customer-service environment. Analytical and problem-solving skills and good judgment. Working knowledge of Microsoft Office programs. A willingness to learn the processes and protocols of multiple departments. Must be able to work in a professional and confidential environment.

To apply: Please click on the Apply Now button below.

Data Entry Specialist, Rockville, MD

SUMMARY:

This is a support position that is highly focused on exceptional internal and external customer service and attention to detail.  The Data Entry Specialist is responsible for receiving information in a variety of forms, extracting and entering the appropriate information into PD’s legal support software.  This position also supports the Receptionist(s) with answering incoming calls and routing them to the appropriate department and/or individuals. 

 

ESSENTIAL FUNCTIONS: 

  • Answers phones; identifies caller and general purpose of call then relays to the appropriate department
  • Constantly monitors department’s email inbox for incoming jobs
  • Reserves conference rooms and meeting locations for clients
  • Receives and accurately enters data in legal support software (ReporterBase 8)
  • Communicates clearly to ensure the correct services requested by clients are set up
  • Pays close attention to detail, checks/corrects data entry performed by other team members
  • Files paperwork consistent with the department’s filing guidelines
  • Other duties as assigned

 

QUALIFICATIONS:

  • College Degree preferred but not required
  • Strong English skills (written & oral)
  • Customer service experience
  • Proficient typing skills
  • Proficient with Microsoft Office

To apply: Please click on the Apply Now button below.

Location and Travel Specialist,Rockville, MD

SUMMARY:

The Location & Travel Specialist works to support the Scheduling Department with locating and booking locations for clients to hold meetings, depositions, etc. and will include some data entry.  The position will also support International Scheduling with arranging resource travel.  This position is primarily focused on internal customer service and is minimally client facing.   It requires efficiency, tenacity, strong organization and excellent communication.

 

ESSENTIAL FUNCTIONS:

  • Responds to client requests for service in a timely manner
  • Organizes requests in priority order and addresses them accordingly
  • Reserves conference rooms and meeting location for clients
  • Tracks contract status for room reservations
  • Confirms location reservations the day prior to jobs taking place
  • Enters pertinent data into case management software
  • Communicates clearly to ensure all requirements are met within the scope of the job
  • Makes travel arrangements for PD resources as necessary
  • Monitors department’s email inbox for incoming inquiries and enters jobs as necessary
  • Works with the department as a team
  • Other duties as assigned

 

QUALIFICATIONS:

  • Strong English Skills (Written & Oral)
  • Strong customer service experience
  • Strong organizational skills
  • Proficiency in navigating travel websites a plus
  • Hospitality experience a plus

To apply: Please click on the Apply Now button  below. 

IT Manager, Rockville, MD

SUMMARY:
The IT Manager is a hands-on role, which will involve working as a part of the Technology team to maintain on-premise and cloud environments, oversee other IT team members and leverage outsourced technology consultants.
Under direction of the Director of Technology, with a tier 1 engineer direct report, the IT Manager will provide daily escalated support to a 160-user base, at HQ, satellite offices and remote users. The IT Manager will serve as an escalation point to the tier 1 engineer, including remediation of hardware, operating system, and application software issues. The IT Manger will assist in coordinating PC hardware, software and peripheral installations, upgrades and other end user support issues. The IT Manager will work with a Managed Services Provider to assist with local area network (LAN) and wide area network (WAN) administration tasks, LAN-based applications, SAN, servers, switches, firewalls, data backups, environmental monitoring and remote access services. The IT Manager will take direction from and provide strategic insight to the Managed Services Provider and associated support team. The IT Manager will also provide support for telephony, operational activities, and other technologies, as directed.
Essential Duties and Responsibilities:
• Fundamental understanding of ITIL, change management, and technology management best practices and able to implement the best practices as necessary.
• Familiarity with IT/Cyber Security best practices and able to identify the need and implement the necessary security best practices.
• Works with Managed Services Provider to ensure uptime of critical infrastructure: Internet, Phones, E-mail, Servers, SAN, etc.
• Experience with infrastructure monitoring and alert-management.
• Supports PC/LAN based software applications, including troubleshooting programs, testing, applying new software releases, and training users.
• Works with Managed Services Provider to manage backups and routinely checks the integrity of those backups by performing test restores.
• Assists with implementation of business continuity and disaster recovery solutions.
• Contacts appropriate repair personnel in the event of hardware failures and keeps the appropriate logs on failures, as needed.
• Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations.
• Performs other duties as assigned to meet corporate objectives.
• Responsible for the uptime of the internal systems, including but not limited to routers, firewall, switches, servers, SAN, workstations, laptops and phones.
• Willingness to self-learn, leverage internal and external resources to get up to speed on relevant technologies.
• Willingness to leverage contracted Managed Services Provider on project and support services.
• Trains and mentors juniors.
Basic Qualifications:
• Must have a minimum of 5 years with hands on desktop and application support in a network environment.
• Microsoft Certified Professional certification.
• ITIL certification.
• Must have a thorough understanding of PC Hardware and Operating Systems, LAN Technologies, Amazon Cloud Services, Azure Cloud Services, Office 365, WordPress, Cisco, Palo Alto, EMC SAN, GUIs and Application Software Development.
• Strong competency in Windows and Linux operations systems.
• Experience implementing and maintaining VoIP solutions.
• Must have strong interpersonal, communication, and problem-solving skills.
• Outstanding oral and written communication skills, project management skills are a plus.
• Must be able to respond quickly in a fast-paced environment and work effectively with minimal supervision.

To Apply: Please click  on the  Apply Now button.

Billing Specialist, Rockville, MD

SUMMARY:

The billing specialist compiles, manages, and executes client billing and vendor payment; answer inquiries from clients, staffs and vendors; responsible for data accuracy; observes confidentiality of client data.

ESSENTIAL FUNCTIONS:

  • Compile and process a high volume of invoices to clients
  • Problem solves complex billing scenarios
  • Research and respond to client and vendor inquiries
  • Responsible for accurate accounting documentation
  • Responsible for payment to vendors
  • Identify and resolve accounting discrepancies
  • Effectively interact and communicate with attorneys, secretaries and other clients
  • Respond to internal and external inquiries in a timely manner
  • Assist collection and accounts receivable department
  • Observe confidentiality of client data
  • Assist with special projects as needed
  • Flexibility to work additional hours if required
  • Perform other duties as assigned

QUALIFICATIONS:

  • Bachelor’s Degree and or two years’ experience
  • Proficiency in MS Office Suite
  • Must be detail oriented and organized
  • Must be a team player
  • Ability to work with a high degree of accuracy

To Apply: Please click on the Apply Now button.

Client Services Host, Baltimore, MD

SUMMARY:

A Client Services Host is responsible for maintaining our offsite offices and providing impeccable customer service to our clients and resources that utilize those offices. This role is expected to respond to any client requests, provide the main office with detailed information related to the attendees, and perform other administrative duties as assigned. Additionally, as Client Services Hosts will often have to make copies, send faxes, scan documents or connect clients to a videoconferencing event, technical ability is a plus.

ESSENTIAL FUNCTIONS:

Client Support:

  • Review job sheets from Scheduling in advance of  assignment
  • Arrive to the job site on time and dressed professionally
  • Assign the day’s jobs to a specific room and look up the expected clients online so you can greet them by name
  • Ensure that the office is clean, organized and well-stocked at the start and end of each day
  • Make any possible improvements to the office before clients arrive
  • Upon client arrival, show them to their assigned room and ask if there are any refreshments needed
  • Know how to use the office equipment provided in order to make copies, send faxes, scan documents, bake cookies, and any other client request
  • Encourage clients to provide feedback on the ipads
  • Maintain close contact with the main office during the day, advising of client requests, job conclusions and other information as needed
  • Perform videoconference tests and other tasks as directed during the day
  • Identify ways to continuously improve the office during the day and take action
  • After all jobs have concluded, check with the scheduling department before leaving
  • Complete and submit a hosting checklist at the end of the day
  • Other duties as assigned

QUALIFICATIONS:

  • High School Diploma
  • Be extremely punctual
  • Be well organized
  • Must be able to lift at least 50 pounds
  • Have a reasonable aptitude towards technology plus a willingness to learn new technological skills
  • Must have a sales-oriented, team-spirited, positive personality
  • Must be able to work in a professional and confidential environment
  • Must have reliable transportation, with insurance, as candidates will be required to travel to and from offices
  • Must be flexible in scheduling time as needed. Some extended weekday hours should be expected. Weekends are rare, but possible. Must be open to weekday travel as needed
  • Must be able to obtain DC, MD and VA notaries
  • Must be able to work well without direct supervision

To Apply: Please click the Apply Now button.

Video Production Specialist, Rockville, MD

SUMMARY:

The Video Production Specialist is responsible for monitoring the Video email folder, promptly responding to client requests, fielding video production related phone calls and supporting the Video team with track in, conversion, edits and syncing of video files.  

ESSENTIAL FUNCTIONS:

  • Field video production related calls/emails, demonstrating PD’s commitment to impeccable customer service
  • QC and track in video files received from in-house and contract videographers
  • Regular communication with Litigation Technology Department regarding video deliverables
  • Assist with Production of Video files to clients:
    • Monitor video production board and prioritize jobs in order of due date
    • Assist with daily track-in of video files, including file conversion and database updates
    • Producing video orders in various formats (electronically and hard copy DVD’s)
    • Conducting video edits
  • Ensure accurate entries are made in the database with job updates and submit paperwork to billing department as necessary
  • Complete weekly audit for outstanding video files
  • Track in and archiving of videoconference recordings as needed
  • Other duties as assigned

 QUALIFICATIONS:

  • College degree or a minimum of 2 years in a customer service environment.
  • Must possess strong customer service, communication and technical skills.
  • Must have a team-spirited, positive personality.
  • Must be able to work in a professional and confidential environment.
  • Strong aptitude towards technology and willingness to learn new technologies.

To Apply: Please click the Apply Now button.

Facilities Manager, Rockville, MD

SUMMARY: 

The Facilities Manager is responsible for overseeing two main areas: Facilities and Front Desk Receptionists and Hosts. The Facilities Manager is responsible for making sure the client’s experience when they contact the company or arrive at one of our locations is top notch. They are responsible for monitoring the front desk, greeting clients and visitors, and initiating improvements to enhance the client experience while they are using our offices. In addition, this position oversees all facilities and office management related activities such as overseeing the mail, managing the office equipment and supplies, making sure the buildings facilities are well-maintained, overseeing any renovations and refurbishments, and overseeing office moves.

ESSENTIAL FUNCTIONS:

Personnel Management

  • Lead and direct Client Services Hosts, Receptionists and Facilities Specialist to ensure the department is operating efficiently and providing impeccable customer service to clients, resources, and colleagues.
  • Review and approve timesheets and PTO requests. Regularly monitor OT.
  • Plan for fluctuations in staffing.
  • Communicate with calendar managers/scheduling team about employee availability and update shared availability calendar.
  • Interview, hire and train staff.
  • Establish performance standards and track same.
  • Conducts departmental meetings to discuss topics of concern, policy changes and professional development and to receive feedback from the field to inform our internal decisions.
  • Conduct formal employee performance reviews and schedule regular check-in’s throughout the year.
  • Conduct customer service coaching
  • Reviewing and approving travel expenses.
  • Review employee expense reports for accuracy and submit to HR/Accounting.

Facilities and Office Management

  • Oversee Receptionist duties at HQ: Greet clients and visitors, answer a high-volume of incoming phone calls and deliver world-class service to our clients.
  • Oversee Hosting duties at satellite offices
  • Identify and implement ways to continuously improve the client experience at PD’s offices
  • Receive and sort incoming mail and deliveries, and manage outgoing mail
  • Act as main POC for building management and supply vendors for HQ and all satellite offices
  • Ensure that PD’s offices are clean, organized and well-stocked
  • Manage cleaning services for all offices
  • Manage office and equipment maintenance and repairs
  • Manage furniture purchases for all offices
  • Maintain office supply inventory and spending reports
  • Track, review and pay vendor invoices; maintain monthly budget for same
  • Maintain office and vendor contracts and negotiate lease terms
  • Oversee lease management for all offices
  • Manage office moves and renovations
  • Review employee notary and certification applications in various states, track status of pending applications and expirations. Work with staff to maintain all applicable notaries.
  • Assist with organizing company sponsored events

QUALIFICATIONS:

  • 3-5 years of prior personnel management or leadership experience
  • Be well organized
  • Analytical and problem-solving skills, decision-making skills, good judgment and flexible work schedule.
  • Must have a client service oriented, team-spirited, positive personality
  • Must be able to work in a professional and confidential environment
  • Strong multi-tasking skills
  • Must have reliable transportation, with insurance, as candidates will be required to travel to and from offices
  • Must be able to work well without direct supervision

To apply: Please click on the Apply Now button.

Digital Court Reporter, Northern Virginia

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Boston, MA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Chicago, IL

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Digital Court Reporter, Los Angeles, CA

A Digital Court Reporter is required to be present in depositions in which an attorney desires to have the deponent’s testimony captured via audio or video.  They are responsible for setting up the audio and video equipment and recording the deposition, and have an understanding of the digital recording system and its maintenance, upkeep, and operation.  Digital Court Reporters are also responsible for taking down notes during the proceedings and creating a log note of speaker identification and keywords, which serve as a general outline of the digital recording.

The ideal candidate will have some experience or knowledge of the legal industry. Must have a 2- or 4-year degree and be comfortable with A/V technologies and digital recording, have a professional appearance, and also experience with dealing face to face with professional clients. You must be able to adapt to unexpected circumstances and operate on a changing schedule, sometimes working after hours. You must have a reliable mode of transportation as well as the ability to lift up to 50lbs.

To apply: please click on the Apply Now button below.

Why Work at Planet Depos?

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PD has been a great company to join. The support and training I have received have been very informative and helpful and I appreciate the support I have received from my supervisor. The office environment is good, everyone is very nice and I enjoy working with my colleagues.

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It’s abundantly clear that PD has an investment in each of its employees and strives to encourage everyone to give their best. In return, PD offers opportunities to find where you may fit the best within the organization and utilize your skill set to its fullest.

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I believe that the PD philosophy is outstanding. I love that PD is so progressive in growing the business. In our industry, when most others are just happy with the status quo, it’s so refreshing to see the enthusiasm and eagerness spreading from PD out to the reporting community

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I truly believe that this is a great company and that I have a great job with unlimited growth potential. I am grateful to work with an organization and in an environment that thrives in the way that it does. Personally, working here actually gives me hope for a bright future, compared to other places I’ve worked, where there wasn’t an ounce of hope to be found. This company feels different and I like it.

Want to work with us? Great! Click the button below to apply.

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Planet Depos

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